Officer - CT Branch Sales

Almosafer; Medina; On-site; SAR 56,000 - 89,000; Full time

Job summary

Almosafer is seeking a customer-focused travel advisor to help clients identify leisure products and itineraries in Medina. You will provide travel information, inspire holiday packages, and work to hit personal sales targets while delivering an exceptional customer experience.

The role requires 0–3 years in a travel agency, strong English/Arabic, and proficiency with CRS/GDS and e-travel tools. Walk-in service and travel document guidance are part of the duties.

Qualifications

• 0–3 years of travel agency experience is required.
• High School graduate or diploma preferred.
• Strong English and Arabic language skills.
• Excellent selling, communication and negotiation abilities.
• Proficiency in CRS, GDS and e-travelling platforms.
• Solid knowledge of travel destinations and packages.
• Ability to design personalized holiday packages.

Responsibilities

• Assist customers in identifying leisure holiday products and itineraries.
• Provide information on travel options and inspire holiday packages.
• Achieve individual sales targets and enhance the overall customer experience.
• Handle walk-in customers and advise on travel insurance and visas.
• Maintain a customer database and tailor bookings to preferences.

Skills

Selling skills

Communication

Negotiation

Education

High School Graduate or Diploma

Tools

GDS systems

CRS / Computer reservation systems

E-travelling platforms

Job description

About the job

Responsible for assisting customers in identifying the right holiday products providing information on travel itineraries inspiring their thinking and assisting them in identifying an appropriate holiday package The job holder is also responsible for achieving individual sales targets and enhancing the overall customer experience

Responsibilities

• Provide leisure travel assistance for clients including air hotel resort cruise restaurant tours sightseeing etc.
• Stay up to date through ongoing research on products and services using the Internet contacts with sales representatives industry publications newspapers and other magazines.
• Ensure sales targets are successfully achieved by ensuring a high customer conversion rate.
• Acts as the first point of contact for walk-in customers to ensure the customer experience is enhanced.
• Advise customers on travel insurance visas vaccinations etc related to holiday packages or travel.
• Resolve conflicts and other issues that may potentially come up follow up with customers about travel plans and adjust as needed.
• Receive and process customers feedback and opinions on the level and quality of service offered by Almosafer and the scope for improvement if any.
• Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention.
• Maintain a high level of competency initiative confidentiality and professional demeanor.
• Gather required documents information for processing requests such as visa IDL etc and liaise with the Service Coordinator to ensure a prompt earliest response.
• Maintain a database on all regular customer-related bookings meals seat preferences etc and offer personalized services as and when required.
• Adhere to service level targets and coordinate with other departments to meet client service expectations.
• Fully informed and stays abreast of all airline rules regulations tariffs and other industry requirements and accurately applies this information when making travel arrangements.

Being you

At Almosafer our teams work with purpose clarity and a shared commitment to doing things the right way Whether you re building platforms supporting travelers or shaping strategy your work connects to something bigger Across functions and locations we value accountability trust and collaboration - and we create the structure and space for you to contribute meaningfully from day one Here you will find A purpose-led workplace where your ideas can create real impact Ongoing learning and development to help you grow with intention Recognition that celebrates your wins both big and small A community built on trust curiosity and shared momentum No matter where your journey started at Almosafer you will find space to grow connect and contribute meaningfully

Qualifications

• Minimum 0 - 3 experience in a travel agency company.
• High School Graduate or Diploma in any field is preferred.
• Minimum competencies in English & Knowledge of the Arabic language are a must.
• Excellent selling skills & Ability to interact, communicate, and negotiate effectively.
• Excellent knowledge of computer reservation systems, GDS systems, and e-travelling.
• Strong knowledge of travel destinations as well as domestic and international travel trends.
• Strong ability to design holiday packages based on customer requirements & strong knowledge of travel booking software.