Manager - Sales (Khobar/Dammam)

TBO.COM; Saudi Arabia; On-site; SAR 167,000 - 279,000; Full time

Job summary

TBO.COM in Saudi Arabia is seeking a Sales Manager to develop and manage key accounts in Dammam and Alkhobar. You will identify client needs, build long-term partnerships, and optimize revenue while ensuring top-tier client satisfaction.

The role requires strong travel-industry sales experience, excellent interpersonal skills, and the ability to align client needs with company offerings. Fluency in Arabic or Hindi is preferred.

Qualifications

• Bachelor’s degree in business or travel management.
• 3-5+ years in key account management or B2B travel.
• Strong travel industry knowledge and sales track record.
• Fluent in Arabic or Hindi.

Responsibilities

• Serve as primary contact for assigned key accounts and inquiries.
• Develop relationships with decision-makers to foster loyalty.
• Create strategic account plans to meet sales targets.
• Identify upsell and cross-sell opportunities.
• Coordinate with marketing, product, and operations to tailor solutions.
• Analyze sales data and client usage to identify growth.
• Prepare performance reports and CRM records.
• Represent the company at events and trade shows.

Skills

Key account management

Sales strategy

CRM software

Communication skills

Interpersonal skills

Travel industry knowledge

Data analysis

Negotiation

Arabic or Hindi fluency

Education

Bachelor’s degree in business or travel management

Tools

CRM software

Booking platforms

Job description

Location: Dammam and Alkhobar, Saudi Arabia

Position Summary

The Sales Manager will be responsible for developing, managing, and growing

relationships with key accounts. This role will focus on identifying clients’ needs, building

long-term partnerships, optimizing revenue growth, and ensuring high client satisfaction.

The ideal candidate should have a strong background in sales and account management

within the travel industry, excellent interpersonal skills, and the ability to strategically align

client needs with company offerings.

Key Responsibilities

• Serve as the primary point of contact for assigned key accounts, handling all client commercial inquiries.
• Develop deep relationships with decision-makers and influencers within each account to foster loyalty and retention.
• Conduct regular reviews of clients’ needs, performance metrics, and travel patterns to propose tailored solutions.
• Regular partners visit during the week to meet them and build rapport with management and agents.
• Develop and implement strategic account plans to meet or exceed sales targets and revenue goals.
• Identify and pursue upsell and cross-sell opportunities by promoting additional travel products or services.
• Monitor market trends, competitors’ activities, and client industry developments to position offerings that match client needs.
• Facilitate a seamless onboarding experience for new clients, ensuring they are fully trained on using the company’s booking platforms and understanding available services.
• Organize periodic training sessions for clients on new features, products, and booking solutions.
• Attend industry events, conferences, and trade shows to represent the company, strengthen existing relationships and establish new connections.
• Collaborate with cross-functional teams (e.g., marketing, product, operations) to align on client needs and deliver customized solutions.
• Analyze sales data, travel trends, and client usage patterns to identify growth opportunities and areas for improvement.
• Prepare and present regular performance reports for each account, along with actionable insights and recommendations to improve sales and service quality.
• Maintain accurate records of client interactions, sales activities, and account progress in CRM tools.
• Proactively resolve any issues, complaints, or service challenges that may arise, ensuring client satisfaction and retention.

Qualifications and Skills

• Education: Bachelor’s degree in business, Travel Management, or a related field. A master’s degree or additional certifications in travel/tourism or sales is a plus.
• Experience: 3-5+ years of experience in key account management, sales, or business development within the B2B travel or related industry.
• Industry Knowledge: Strong understanding of the travel sector, booking platforms, and common challenges in corporate/B2B travel.
• Sales and Negotiation Skills: Proven track record of achieving sales targets, with excellent negotiation and persuasion skills.
• Analytical Skills: Ability to interpret data, analyze account performance, and generate actionable insights.
• Customer-Centric Approach: Strong focus on client satisfaction and relationship-building.
• Technical Proficiency: Familiarity with CRM software and booking platforms.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and professionally.
• Languages – Should be a fluent Arabic or Hindi Speaker