nationalities

Woopel; Medina; On-site; SAR 33,000 - 67,000; Full time

Job summary

Woopel in Medina, Saudi Arabia is seeking a Call Center Representative (Malayalee) to join our customer service team. You will handle English-speaking customers, provide product information, and resolve inquiries with professionalism.

The role requires strong communication, active listening, and CRM experience. You will maintain records, meet call-handling targets, and may upsell where appropriate. This is a full-time on-site position with growth opportunities.

Qualifications

• Fluency in Malayalee and English, both spoken and written.
• Previous customer support or call center experience is required.
• Strong phone handling and active listening skills.
• Familiarity with CRM systems and good record keeping.
• Excellent verbal and written communication, with time-management ability.

Responsibilities

• Answer incoming calls and respond to inquiries in a professional and timely manner.
• Provide information on products and services; resolve issues or complaints.
• Maintain accurate records of interactions and transactions.
• Follow company procedures, guidelines, and policies.
• Upsell products and services when appropriate; meet targets and call quotas.

Skills

Malayalee language

English language

Customer support

Phone handling

CRM systems

Communication skills

Multitasking

Tools

CRM software

Job description

Call center representative vacancy in Medina Saudi Arabia

Job Title: Call Center Representative (Malayalee)

We are seeking a highly motivated and customer-oriented Call Center Representative to join our team in Medina, Saudi Arabia. As a Malayalee speaker, you will be responsible for providing excellent service to our English-speaking customers from various nationalities. This is a full-time job opportunity and we welcome candidates with their own visa.

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide information about products and services, as well as resolve any issues or complaints
• Maintain accurate records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Upsell products and services when appropriate
• Meet personal/team sales targets and call handling quotas

• Fluency in Malayalee and English (spoken and written)
• Proven customer support experience or experience as a call center representative
• Strong phone handling skills and active listening skills
• Familiarity with CRM systems and practices
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize, and manage time effectively

We offer competitive salary packages with potential for growth within the company. All nationalities are welcome to apply.