Call Center Representative (Malayalee) - Full Time, Medina

Flyper; Medina; On-site; SAR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Free visa

Full-time job with stable hours

Job summary

Flyper in Medina invites Malayalee-speaking call center representatives to join full-time service teams providing outstanding customer support to our clients.

You will handle inbound and outbound calls, keep accurate records, and stay updated on product knowledge. English fluency and Malayalam proficiency are essential; previous call center experience is a plus but not required.

Qualifications

• Fluent in English (speaking, reading, writing).
• Must be a native Malayalee or have proficiency in the Malayalam language.
• Strong communication skills.
• Ability to multitask and work under pressure.
• Excellent problem-solving skills.
• Previous call center or customer service experience is preferred but not required.

Responsibilities

• Answering incoming calls and responding to customer inquiries in a professional and timely manner.
• Making outbound calls to follow up with customers, provide information and resolve issues.
• Maintaining accurate records of customer interactions, transactions, comments, and complaints.
• Identifying and escalating priority issues to the appropriate channels.
• Providing excellent customer service by actively listening to customers' needs and finding solutions.
• Keeping up-to-date with product knowledge in order to provide accurate information to customers.

Skills

Fluent English

Malayalam language

Strong communication

Multitasking

Problem solving

Call center experience

Job description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative (Malayalee) - Full Time, Medina

We are hiring Malayalee candidates for full-time Call Center Representative positions in Medina. As a Call Center Representative, you will be responsible for handling inbound and outbound calls to provide excellent customer service to our clients.

Responsibilities

• Answering incoming calls and responding to customer inquiries in a professional and timely manner.
• Making outbound calls to follow up with customers, provide information and resolve issues.
• Maintaining accurate records of customer interactions, transactions, comments, and complaints.
• Identifying and escalating priority issues to the appropriate channels.
• Providing excellent customer service by actively listening to customers' needs and finding solutions.
• Keeping up-to-date with product knowledge in order to provide accurate information to customers.

Requirements

• Fluent in English (speaking, reading, writing).
• Must be a native Malayalee or have proficiency in the Malayalam language.
• Strong communication skills with the ability to handle difficult conversations.
• Ability to multitask and work under pressure.
• Excellent problem-solving skills.
• Previous experience in a call center or customer service role is preferred but not required.

Benefits

• Competitive salary of 1000$ per month.
• Free visa and ticket provided by the company.
• Full-time job with stable working hours.

If you are a motivated individual with strong communication skills and a passion for providing exceptional customer service, we would love to hear from you!