Multichannel Customer Experience Specialist

Aqarat Real Estate Development Company | شركة عقارات للتطوير والتنمية; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Aqarat Real Estate Development Company is seeking a Customer Service Specialist to handle inquiries, requests, and complaints across all official channels. You will provide accurate information, deliver a distinguished service experience, and ensure timely resolution of issues to strengthen long-term relationships with the company.

Requirements include a Diploma or Bachelor's degree in Business Administration, Marketing, or Communications, and at least two years in customer service, preferably

Qualifications

• Diploma or bachelor's degree in Business Administration, Marketing, Communication, or equivalent.
• Minimum two years of experience in customer service, preferably in the real estate sector or a related industry.
• Professional certifications in customer service (e.g., COPC, HDI) are preferred.

Responsibilities

• Handle customer inquiries, requests, and complaints across all official channels.
• Provide accurate information about projects, lands, products, and services.
• Document interactions in the CRM accurately and on time.
• Escalate complex issues and coordinate with Sales, Marketing, Legal, and Finance to resolve end-to-end.
• Monitor social media and respond professionally in line with the brand voice.
• Conduct customer satisfaction surveys and contribute to service improvements.

Education

Diploma or bachelor's degree in Business Administration, Marketing, Communication, or equivalent

Job description

Aqarat Real Estate Development Company is seeking a Customer Service Specialist to handle inquiries, requests, and complaints across all official channels. You will provide accurate information, deliver a distinguished service experience, and ensure timely resolution of issues to strengthen long-term relationships with the company.

Requirements include a Diploma or Bachelor's degree in Business Administration, Marketing, or Communications, and at least two years in customer service, preferably