Merchant Onboarding & Ops Lead (Fintech/Payments)

Tabby | تابي; Riyadh; On-site; SAR 260,000 - 420,000; Full time

Job summary

Tabby | تابي is seeking a Program Management Executive (Implementations) in KSA to oversee merchant onboarding, coordinate cross‑functional product rollouts, and ensure seamless payment experiences across touchpoints. You will work closely with Risk, Integrations, BD, and Key Account teams to deliver scalable merchant success.

The role requires strong technical literacy, hands-on onboarding experience, and proven negotiation and documentation skills to balance business goals with technical

Qualifications

• 1 year of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E-commerce integrations, SaaS onboarding, or similar.
• Strong technical literacy—understanding of APIs, webhooks, e-commerce platforms, plugins, and payment flows.
• Solid analytical and problem-solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.
• Excellent cross-functional communication—able to translate technical concepts into actionable steps for non-technical stakeholders.
• Experience managing negotiations with merchants about technical or data requirements, balancing business needs with technical feasibility.
• Strong documentation skills with the ability to build processes, SOPs, and clear merchant-facing guides.

Responsibilities

• Serve as primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.
• Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.
• Manage merchant data‑enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.
• Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.
• Coordinate cross‑functional alignment on product rollouts by preparing merchant-facing materials, supporting GTM plans, and ensuring seamless execution across teams.
• Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
• Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.
• Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.

Skills

Technical onboarding

Analytical skills

Cross-functional communication

Negotiation

Documentation

Tools

APIs

Webhooks

E-commerce platforms

Payment flows

Job description

Tabby | تابي is seeking a Program Management Executive (Implementations) in KSA to oversee merchant onboarding, coordinate cross‑functional product rollouts, and ensure seamless payment experiences across touchpoints. You will work closely with Risk, Integrations, BD, and Key Account teams to deliver scalable merchant success.

The role requires strong technical literacy, hands-on onboarding experience, and proven negotiation and documentation skills to balance business goals with technical