Merchant Growth & Relationship Manager

Moyasar Ltd

Riyadh

On-site

SAR 201,000 - 312,000

Full time

14 days+

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Job summary

Moyasar Ltd in Riyadh is seeking a commercially minded Customer Relationship Manager to grow a portfolio of merchants and business customers. You will focus on merchant retention, upselling, and increasing transaction activity.

The role requires 1–4 years in account management or related fields, with strong relationship, negotiation, and analytical skills. Fluency in Arabic and English is essential, and a fintech/payments background is preferred.

Qualifications

1–4 years in account management or CRM roles.
Experience in fintech, payments, or financial services preferred.
Strong communication, negotiation, and presentation skills.
Ability to analyze data to identify growth opportunities.
Fluent in Arabic and English.

Responsibilities

Build and maintain relationships with merchant decision-makers.
Monitor transaction volumes, payment activity, approval rates, and merchant performance.
Identify opportunities to increase transaction volumes and merchant usage through Moyasar.
Identify and execute upselling and cross-selling opportunities.
Develop account growth plans to increase merchant revenue and payment activity.
Monitor account health and proactively address declining volumes, inactivity, service issues, and churn risks.
Conduct regular merchant visits, business reviews, and performance meetings.
Manage merchant issues and escalations while maintaining ownership until resolution.
Support merchant onboarding, activation, retention, and ongoing growth.
Maintain accurate merchant activities, opportunities, visits, and follow-ups in the CRM.
Prepare portfolio reports covering performance, growth opportunities, risks, and action plans.