Merchant Growth & Relations Manager, Fintech

Moyasar Financial Company; Riyadh; On-site; SAR 120,000 - 210,000; Full time

Job summary

Moyasar Financial Company in الرياض, SA, is seeking a commercially minded Customer Relationship Manager to grow a portfolio of merchants and business customers. The role emphasizes merchant retention, account growth, and upselling in a fintech/payments environment.

Ideal candidates have 1–4 years in account management or CRM, strong relationship and communication skills, and fluency in Arabic and English. This is a full-time, on-site position with opportunities for career growth.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, Information Technology, Management Information Systems, or a related field.
• 1–4 years in Account Management / Customer Relationship Management / Merchant Management / Customer Success.
• Strong relationship, communication, negotiation, and presentation skills; fluent in Arabic and English.

Responsibilities

• Build and maintain strong relationships with merchant decision-makers and stakeholders.
• Monitor transaction volumes, payment activity, approval rates, and merchant performance.
• Identify opportunities to increase transaction volumes and merchant usage through Moyasar.
• Identify and execute upselling and cross-selling opportunities.
• Develop account growth plans to increase merchant revenue and payment activity.
• Monitor account health and proactively address declining volumes, inactivity, service issues, and churn risks.
• Conduct regular merchant visits, business reviews, and performance meetings.
• Manage merchant issues and escalations while maintaining ownership until resolution.
• Support merchant onboarding, activation, retention, and ongoing growth.
• Maintain accurate merchant activities, opportunities, visits, and follow-ups in the CRM.
• Prepare portfolio reports covering performance, growth opportunities, risks, and action plans.

Skills

Relationship management

Communication

Negotiation

Presentation skills

Analytical thinking

Education

Bachelor's degree in Business Administration/Marketing/Finance/IT/MIS

Job description

Moyasar Financial Company in الرياض, SA, is seeking a commercially minded Customer Relationship Manager to grow a portfolio of merchants and business customers. The role emphasizes merchant retention, account growth, and upselling in a fintech/payments environment.

Ideal candidates have 1–4 years in account management or CRM, strong relationship and communication skills, and fluency in Arabic and English. This is a full-time, on-site position with opportunities for career growth.