Luxury Retail Team Leader: Service, Coaching, Sales

LVMH; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Job summary

LOEWE seeks a Team Leader to support Store Management in achieving service standards and driving sales. Lead the team in day-to-day operations, model exemplary customer service, and develop client books with product knowledge to cross-sell and upsell.

You will act as Manager on Duty in Management's absence, assist with training, and participate in visual merchandising while upholding LOEWE standards and grooming policies.

Qualifications

• Experience within a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably connects with different employees and clients.
• Effective communication to build and maintain a client book.
• Results driven with a commercial mindset while staying a team player.
• Flexible, adaptable, and collaborative approach to work.

Responsibilities

• Assist the Management with day-to-day management of the team.
• Act as Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, developing long-lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player in all activities contributing to store objectives.
• Participate in visual merchandising per LOEWE’s standards.
• Maintain products in an organized, secure, and clean manner; front and back of house.
• Support with inventory management and back-of-house tasks.
• Follow LOEWE’s grooming and behavior standards.

Skills

Retail leadership

Customer service

Team management

Communication skills

Organizational skills

Adaptability

Client relationship

Job description

LOEWE seeks a Team Leader to support Store Management in achieving service standards and driving sales. Lead the team in day-to-day operations, model exemplary customer service, and develop client books with product knowledge to cross-sell and upsell.

You will act as Manager on Duty in Management's absence, assist with training, and participate in visual merchandising while upholding LOEWE standards and grooming policies.