Luxury Retail Assistant Store Manager – Lead & Elevate Sales

FashionUnited; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote working policies

Flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Riyadh seeks an Assistant Store Manager for a luxury-brand environment. You will lead a sales team to meet targets while delivering exceptional guest experiences, and support in CRM and CX initiatives in-store.

You will coach team members, drive engagement, and oversee store operations, ensuring alignment with back-office processes and the MUSE loyalty program. Fluency in English is essential.

Qualifications

• Leadership roles within Fashion Retail or Luxury Retail.
• Strong team leadership skills and communication skills.
• Mandatory: Fluency in English
• Styling & Product Knowledge.
• Business Acumen: Demonstrated success in meeting or exceeding sales targets.

Responsibilities

• Lead a sales team towards achieving the sales target while delivering exceptional Guest Experience; ensure support in CRM, CX and other customer and people initiatives in-store.
• Nurture talent within team through on-the-job coaching and stretch assignments in coordination with People Partner.
• Drive eNPS through people experience initiatives and culture.
• Oversee store operations related to VM, Retail Store SOPs adherence, and sales team schedule.
• Support in-store staff during events and act as the key contact with back-office team.
• Ensure click and collect are conducted within SLAs and customer data is captured per marketing requirements.
• Promote loyalty program (MUSE) and train team on app offerings.
• Increase the store's revenue target and drive sell-throughs.
• Support in-store CX initiatives and provide feedback on what's working well.

Skills

Leadership

Communication

Fluency in English

Styling

Product Knowledge

Business Acumen

Job description

Chalhoub Group in Riyadh seeks an Assistant Store Manager for a luxury-brand environment. You will lead a sales team to meet targets while delivering exceptional guest experiences, and support in CRM and CX initiatives in-store.

You will coach team members, drive engagement, and oversee store operations, ensuring alignment with back-office processes and the MUSE loyalty program. Fluency in English is essential.