Luxury Resort Security Supervisor

Fairmont Hotels & Resorts; Umluj; On-site; SAR 120,000 - 180,000; Full time

Job summary

Fairmont Hotels & Resorts is seeking a Shift Supervisor & Post Controller to lead Security teams across multiple posts, ensure gear readiness and clear shift briefings, and manage access control and patrols within the Red Sea resort.

You will supervise the Control Room, monitor CCTV and alarms, coordinate with Engineering/IT for faults, and respond to emergencies with First Aid support as needed. Fluency in English preferred.

Qualifications

• Education: High school diploma required; diploma or certificate in Security, Hospitality, Safety, or Emergency Management preferred.
• Languages: Good English required; Arabic preferred.
• Certifications: Security license or certification as required locally; first aid / CPR / AED and basic fire safety training preferred.
• Experience: Minimum 2-3 years in hotel security operations, including at least 1 year in a supervisory capacity; luxury resort or pre-opening experience preferred.
• Technical skills: CCTV monitoring, access control, visitor management, key control, incident reports, logbooks, fire-life-safety systems, Microsoft Office, and radio communication.

Responsibilities

• Lead assigned Security colleagues during the shift, ensuring correct deployment, punctuality, grooming, equipment readiness, and clear pre- and post-shift briefings.
• Supervise daily Security operations across assigned posts, including Control Room, lobby, loading bay, back-of-house, colleague entrance, visitor access, VIP parking, guest floors, outdoor areas, and patrol zones.
• Ensure essential company-issued equipment such as radio / communication device, torchlight, pocket mask, keys, passes, and first-aid items are available, controlled, and used properly.
• Conduct regular checks on Security colleagues and posts to confirm vigilance, adherence to standards, and effective handover.
• Manage access points to ensure all colleagues, casual labour, vendors, contractors, suppliers, visitors, and vehicles enter through authorized channels.
• Maintain vigilance at pass counters and support the Visitor Management System, contractor controls, vehicle checks, and delivery access procedures.
• Perform roving safety and security patrols within and around the resort, including guest areas, heart-of-house, accommodation / service areas where applicable, and external resort surroundings.
• Identify fire hazards, unsafe acts, suspicious behaviour, breaches of procedure, or maintenance risks and take immediate corrective or escalation action.
• Be in charge of the Hotel Security Control Room during the shift and ensure all official documents are handled accurately according to SOP.
• Monitor CCTV coverage, alarms, access control, duress systems, fire-life-safety alerts, and security equipment, highlighting faults or unusual observations immediately.
• Support preliminary CCTV review for investigation and training purposes in accordance with privacy and evidence-handling standards.
• Coordinate with Engineering, IT, or relevant departments to report system faults, door lock issues, safe box concerns, and security equipment defects.
• Respond to security, medical, fire, duress, lost child, crowd control, guest concern, suspicious activity, and other emergencies as quickly as possible.
• Perform First Aid / CPR / AED where trained and required, and coordinate with internal and external emergency responders.
• Gather facts, document incidents, prepare end-of-shift reports, complete accident / incident forms, and maintain accurate logbook entries.
• Handle lost and found reports, key and pass inventory, safe box issues, door lock concerns, lift control, VIP movement support, crowd control, and ushering duties as assigned.
• Coach Security Officers and CCTV colleagues on post standards, report writing, guest interaction, emergency procedures, and professional conduct.
• Ensure all activities comply with hotel policies, security protocols, confidentiality standards, Saudi regulations, and brand expectations.

Job description

Fairmont Hotels & Resorts is seeking a Shift Supervisor & Post Controller to lead Security teams across multiple posts, ensure gear readiness and clear shift briefings, and manage access control and patrols within the Red Sea resort.

You will supervise the Control Room, monitor CCTV and alarms, coordinate with Engineering/IT for faults, and respond to emergencies with First Aid support as needed. Fluency in English preferred.