Luxury Quality Assurance Manager — Guest Experience

Four Seasons Hotels Ltd; Saudi Arabia; Presencial; SAR 480.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive tax-free salary

Housing and transportation

30 days annual vacation

Paid home leave flights

Complimentary meals and uniform-clean"

Medical and life insurance

Worldwide complimentary stays withFour

Career growth and development

Descripción de la vacante

Four Seasons Red Sea is seeking a passionate and detail-oriented Quality Manager to join our team. You will oversee quality assurance programs, monitor performance to uphold luxury standards, and drive continuous improvement across all departments to deliver world-class guest experiences.

Leverage your Forbes Travel Guide and LQA expertise to lead audits, train staff, and act as a brand ambassador, ensuring a seamless guest journey and impeccable service across our upcoming luxury resort on

Formación

• Bachelor’s degree in Hospitality Management or a related field (Les Roches graduates preferred).
• Minimum 3–5 years of experience in quality management, guest experience, or related hospitality roles.
• Proven experience in working with Forbes Travel Guide standards and LQA inspections.
• Strong knowledge of luxury service standards and quality control systems.
• Excellent analytical, communication, and presentation skills.
• Proficiency in data analysis and reporting tools.
• Strong leadership and influencing skills with the ability to collaborate across departments.
• Fluency in English; additional languages are a plus.

Responsabilidades

• Develop, implement, and oversee the property’s quality assurance programs.
• Monitor and audit operational performance to ensure alignment with Four Seasons standards.
• Analyze guest feedback and identify areas for service enhancement.
• Collaborate with department heads to implement corrective actions and best practices.
• Facilitate training sessions and workshops to enhance service culture and quality awareness.
• Lead the property’s Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
• Prepare regular reports on quality performance and improvement initiatives.
• Act as a brand ambassador, ensuring a seamless and exceptional guest journey.

Conocimientos

Quality management

Guest experience

Forbes Travel Guide

LQA inspections

Data analysis

Communication

Presentation skills

Leadership

English fluency

Educación

Bachelor's degree in Hospitality Management

Descripción del empleo

Four Seasons Red Sea is seeking a passionate and detail-oriented Quality Manager to join our team. You will oversee quality assurance programs, monitor performance to uphold luxury standards, and drive continuous improvement across all departments to deliver world-class guest experiences.

Leverage your Forbes Travel Guide and LQA expertise to lead audits, train staff, and act as a brand ambassador, ensuring a seamless guest journey and impeccable service across our upcoming luxury resort on