Director of Luxury Residences – Seaside Resort

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 650,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Travel allowance

30 days vacation + public holidays

Meals and uniform cleaning

Medical and life insurance

Assistance program and room nights

Leadership development

Family benefits

Job summary

Four Seasons Resort and Residence Red Sea at Shura Island is seeking a strategic, service-driven Director of Residences to lead the full residential operation, ensuring personalized service and operational excellence for owners, residents, and guests.

You will oversee owner relations, residential services, property management coordination, budgets, and team leadership, aligning with resort operations and Four Seasons standards while fostering a culture of care and discretion.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Real Estate Management, or a related field preferred.
• Proven experience as a Director of Residences, Residences Manager, Director of Rooms, or senior operations leader within a luxury hotel, branded residences, or high-end residential environment.
• Strong understanding of luxury residential operations, owner relations, property management, and personalized service standards.

Responsibilities

• Lead and oversee all Residences operations, ensuring exceptional service delivery and consistent adherence to Four Seasons standards.
• Build and maintain strong relationships with residence owners, residents, and key stakeholders, ensuring their needs and expectations are understood and met.
• Oversee residential services, including owner requests, arrivals and departures, housekeeping coordination, maintenance follow-up, concierge support, and lifestyle services.
• Work closely with Rooms, Housekeeping, Engineering, Security, Finance, Food & Beverage, and People & Culture to ensure seamless support for the residences.
• Implement, and monitor operating procedures, service standards, and quality controls for all residential services.
• Ensure that all residence areas are maintained to the highest standards of cleanliness, safety, comfort, and presentation.
• Manage owner and resident feedback, concerns, and service recovery with professionalism, discretion, and urgency.
• Support the preparation and management of residential budgets, service charges, forecasts, and operational expenses.
• Monitor performance indicators, service trends, owner satisfaction, and operational effectiveness, implementing improvements where required.
• Ensure compliance with local regulations, property policies, brand standards, and management agreements related to the residences.
• Lead, coach, train, and develop the Residences team, fostering a culture of accountability, service excellence, and genuine care.
• Support operation activities, residential readiness, handover processes, system implementation, and owner communication plans.
• Represent the residences professionally in meetings, inspections, owner interactions, and operational planning sessions.
• Promote the Four Seasons Golden Rule by creating a trusted, respectful, and highly personalized residential experience.

Skills

Fluent English

Leadership

Luxury hospitality ops

Education

Bachelor's degree in Hospitality Management or related

Job description

Four Seasons Resort and Residence Red Sea at Shura Island is seeking a strategic, service-driven Director of Residences to lead the full residential operation, ensuring personalized service and operational excellence for owners, residents, and guests.

You will oversee owner relations, residential services, property management coordination, budgets, and team leadership, aligning with resort operations and Four Seasons standards while fostering a culture of care and discretion.