Luxury Guest Experience Supervisor

Raffles Hotels & Resorts; Ḥail Province; On-site; SAR 70,000 - 90,000; Full time

Job summary

A luxury hotel management company in Saudi Arabia is seeking an experienced Guest Relations Supervisor to elevate guest experiences. This role involves leading service delivery, coaching team members, and ensuring VIP treatment. Ideal candidates will have 3-5 years in Guest Relations at five-star venues, strong leadership skills, and a passion for luxury hospitality. Flexibility for shifts, including weekends, is essential. Join us in creating memorable moments for discerning travelers.

Benefits

Competitive salary

Luxury work environment

Development opportunities

Qualifications

• Minimum 3–5 years of experience in Guest Relations or similar roles in luxury hotels.
• Previous supervisory or team-leading experience is required.
• Experience in project coordination and pre-Opening stages is a must.

Responsibilities

• Lead guest experience initiatives delivering personalized service.
• Supervise daily operations and coach Guest Relations Hosts.
• Oversee VIP arrangements and coordinate bespoke guest experiences.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Organizational Skills

Communication Skills

Fluency in English

Education

Degree or diploma in Hospitality Management

Tools

Property Management Systems (Opera)

Microsoft Office

Job description

A luxury hotel management company in Saudi Arabia is seeking an experienced Guest Relations Supervisor to elevate guest experiences. This role involves leading service delivery, coaching team members, and ensuring VIP treatment. Ideal candidates will have 3-5 years in Guest Relations at five-star venues, strong leadership skills, and a passion for luxury hospitality. Flexibility for shifts, including weekends, is essential. Join us in creating memorable moments for discerning travelers.