Luxury Guest Experience Director

Fairmont Hotels & Resorts; Umluj; On-site; SAR 240,000 - 360,000; Full time

Job summary

Fairmont The Red Sea in Umluj, Saudi Arabia, is seeking a Guest Relations Manager to lead our VIP services and guest experience initiatives. You will oversee the Guest Relations team, Front Office operations, and ensure seamless, personalized service from arrival to departure.

The role requires a luxury-hotel background, strong leadership and multilingual communication, including English; Russian language skills are a plus.

Qualifications

• Diploma or Degree in Hospitality or related field.
• 5–7 years of experience in a luxury 5-star hotel environment.
• Strong multilingual communication skills, including English; Russian is a strong advantage.
• Background in Guest Relations, Front Office operations, VIP handling, and service recovery.
• Proven leadership, communication, and guest engagement skills.

Responsibilities

• Oversee guest relations operations and address guest concerns.
• Lead Front Office guest-facing areas and supervise staff.
• Maintain high guest satisfaction and uphold service standards.
• Coordinate VIP services and ensure seamless room bookings.
• Collaborate with other departments to deliver personalized experiences.
• Train and coach Guest Relations team and manage performance.

Skills

Multilingual communications

English proficiency

Russian language

Guest relations leadership

VIP handling

Service recovery

Education

Diploma or Degree in Hospitality

Job description

Fairmont The Red Sea in Umluj, Saudi Arabia, is seeking a Guest Relations Manager to lead our VIP services and guest experience initiatives. You will oversee the Guest Relations team, Front Office operations, and ensure seamless, personalized service from arrival to departure.

The role requires a luxury-hotel background, strong leadership and multilingual communication, including English; Russian language skills are a plus.