Luxury Cluster Reservations Lead (Dual-Property)

Rosewood Red Sea; Saudi Arabia; On-site; SAR 167,000 - 212,000; Full time

Job summary

Rosewood Hotel Group in Saudi Arabia is hiring a Cluster Reservations Supervisor to lead the Reservations team across Rosewood Red Sea and Rosewood AMAALA, ensuring luxury service, accuracy, and conversion of inquiries into confirmed bookings.

You will coach and develop staff, maintain SOPs, and ensure all guest and booking data are managed precisely, while maximizing revenue opportunities for the cluster. Fluency in English and knowledge of Opera PMS are essential.

Qualifications

• Experience in reservations operations, ideally luxury hospitality.
• Proven leadership, coaching, and team development capabilities.
• Proficiency in Opera PMS and hotel reservation systems.

Responsibilities

• Support the Reservations Manager in day-to-day operations across Rosewood Red Sea and Rosewood AMAALA.
• Supervise the reservations team to handle telephone, email, and online inquiries and convert to bookings when possible.
• Ensure reservations, deposits, cancellations, rebates, no-shows, and payments are processed accurately and in accordance with hotel policies.
• Monitor reservation quality standards and maintain accurate records across Opera PMS and other reservation platforms.
• Train, coach, and support team members while maintaining training records, SOPs and departmental documentation.
• Keep the team informed of room packages, rates, outlet promotions, and property updates across both resorts.

Skills

Leadership

Guest service excellence

English communication

Education

Bachelor's degree in Hospitality or related field

Tools

Opera PMS

Job description

Rosewood Hotel Group in Saudi Arabia is hiring a Cluster Reservations Supervisor to lead the Reservations team across Rosewood Red Sea and Rosewood AMAALA, ensuring luxury service, accuracy, and conversion of inquiries into confirmed bookings.

You will coach and develop staff, maintain SOPs, and ensure all guest and booking data are managed precisely, while maximizing revenue opportunities for the cluster. Fluency in English and knowledge of Opera PMS are essential.