Luxury Client Services Coordinator - Bilingual AR/EN

Tiffany & Co.; Saudi Arabia; On-site; SAR 80,000 - 110,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Job summary

Tiffany & Co. in Riyadh is seeking an Operations Coordinator to manage client repairs, servicing orders and correspondence, delivering a personalised Tiffany experience. You will support client requirements with product knowledge and proactive follow-up, ensuring high service standards for a diverse client base.

The role involves coordinating repairs (engraving, etching, embossing), following up with clients, and handling both appointment and walk-in visits with professionalism and care.

Qualifications

• 2+ years experience in a similar role within luxury retail or client-focused environment.
• Excellent communication skills in both verbal and written English and Arabic.
• Ability to build relationships with a diverse client base and colleagues.

Responsibilities

• Enter, monitor and complete all repairs and service orders (engraving, etching, embossing).
• Provide top-tier client follow-up to develop relationships.
• Meet with appointment and walk-in clients and advise on services.
• Respond to client inquiries via phone, post and email.
• Fulfill client order requests, including transactions and shipping.

Skills

Bilingual Arabic/English

Excellent communication

Customer service mindset

Job description

Tiffany & Co. in Riyadh is seeking an Operations Coordinator to manage client repairs, servicing orders and correspondence, delivering a personalised Tiffany experience. You will support client requirements with product knowledge and proactive follow-up, ensuring high service standards for a diverse client base.

The role involves coordinating repairs (engraving, etching, embossing), following up with clients, and handling both appointment and walk-in visits with professionalism and care.