Operations Coordinator - Riyadh - Saudi National

Tiffany & Co.; Saudi Arabia; On-site; SAR 80,000 - 110,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Job summary

Tiffany & Co. in Riyadh is seeking an Operations Coordinator to manage client repairs, servicing orders and correspondence, delivering a personalised Tiffany experience. You will support client requirements with product knowledge and proactive follow-up, ensuring high service standards for a diverse client base.

The role involves coordinating repairs (engraving, etching, embossing), following up with clients, and handling both appointment and walk-in visits with professionalism and care.

Qualifications

• 2+ years experience in a similar role within luxury retail or client-focused environment.
• Excellent communication skills in both verbal and written English and Arabic.
• Ability to build relationships with a diverse client base and colleagues.

Responsibilities

• Enter, monitor and complete all repairs and service orders (engraving, etching, embossing).
• Provide top-tier client follow-up to develop relationships.
• Meet with appointment and walk-in clients and advise on services.
• Respond to client inquiries via phone, post and email.
• Fulfill client order requests, including transactions and shipping.

Skills

Bilingual Arabic/English

Excellent communication

Customer service mindset

Job description

What’s inside the Blue Box?

To have a career with Tiffany & Co. makes you a special part of the story of an iconic brand that has evolved over 183 extraordinary years.

Job Description

What’s inside the Blue Box?

To have a career with Tiffany & Co. makes you a special part of the story of an iconic brand that has evolved over 183 extraordinary years.

Our boutique in Riyadh is looking for passionate and customer focused Operations Coordinator to join the team. As our new Operations Coordinator, you will perform all aspects of client services within the boutique that relate to client repairs, servicing orders and client correspondence. You will support client requirements with your product knowledge, proactive follow up, and ensure each client receives a personalised Tiffany experience.

Your role in the Tiffany Legacy.

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams - of style, glamour and love - and it is our obligation to honor those dreams with grace and artful understanding.

Responsibilities include, but are not limited to:

• Ensure all repairs and service (engraving, etching, embossing) orders are entered, monitored and completed.
• Provide the highest standard of client follow-up to support the development of client relationships.
• Meet and consult with appointment clients and walk-in clients.
• Ensure all client enquiries via phone, post and email are responded to.
• Fulfill any client order requests, including the transaction process and shipping.

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

Blue Box. White Ribbon. That’s a wrap.

To be the next Operations Coordinator to join our team, you will have:

• A minimum of 2 years experience in a similar role within a luxury retail or client-focused environment.
• Excellent communications skills - both verbal and written. Must be bilingual, Arabic and English.
• Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
• Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays