Luxury Care: Customer Service & Order Coordinator

the cordwainer; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

The Cordwainer in Jeddah seeks a Customer Service & Order Coordinator to ensure a polished journey from inquiry to delivery. You will coordinate requests, maintain accurate order records, and liaise between clients and our care team to uphold luxury standards.

Ideal candidates demonstrate strong communication, meticulous order management, and the ability to handle premium garments with discretion while maintaining timely updates and professional client interactions.

Qualifications

• Polished and courteous communication for luxury clients.
• Strong coordination and scheduling skills with attention to detail.
• Record precise item descriptions, service requests, and order status.

Responsibilities

• Receive and respond to customer inquiries about services and order status.
• Create, update, and track customer orders with accurate details.
• Coordinate collection and delivery with customers and staff.
• Follow up on open orders, approvals, payments, and delivery.

Skills

Excellent communication

Order coordination

Attention to detail

Multitasking

Problem solving

English & Arabic fluency

Tools

CRM software

POS systems

Spreadsheets

Job description

The Cordwainer in Jeddah seeks a Customer Service & Order Coordinator to ensure a polished journey from inquiry to delivery. You will coordinate requests, maintain accurate order records, and liaise between clients and our care team to uphold luxury standards.

Ideal candidates demonstrate strong communication, meticulous order management, and the ability to handle premium garments with discretion while maintaining timely updates and professional client interactions.