Luxury Arrival Concierge

Raffles Hotels & Resorts; Umluj; On-site; SAR 36,000 - 72,000; Full time

Job summary

Raffles The Red Sea seeks a Guest Services Attendant to warmly welcome guests at the resort entrance, open doors, and coordinate with the Bell Team and Front Office to ensure a seamless arrival. In a luxury, pre-opening environment, you will uphold the Emotions Luxury service standard, maintain impeccable grooming, and share engaging stories about the resort's nature-focused concept.

A high school diploma, 2 years in a luxury setting, fluent English, and a valid driving license are required;

Qualifications

• High School Diploma or equivalent; a degree in Hospitality Management is an asset.
• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.
• Must possess a valid driving license and have experience with luxury vehicle handling.
• Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.
• Fluent in English; Arabic and other languages are considered a significant asset.

Responsibilities

• Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.
• Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.
• Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.
• Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.
• Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free.
• Uphold the brand's Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.
• Act as a storyteller, sharing knowledge about the resort's nature-focused concept and the unique natural beauty of the Red Sea destination.
• Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.
• Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.
• Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.

Skills

Excellent communication

Fluent English

Be Kind/Be Happy

Professional appearance

Guest service luxury

Education

High School Diploma or equivalent

Hospitality degree (asset)

Job description

Raffles The Red Sea seeks a Guest Services Attendant to warmly welcome guests at the resort entrance, open doors, and coordinate with the Bell Team and Front Office to ensure a seamless arrival. In a luxury, pre-opening environment, you will uphold the Emotions Luxury service standard, maintain impeccable grooming, and share engaging stories about the resort's nature-focused concept.

A high school diploma, 2 years in a luxury setting, fluent English, and a valid driving license are required;