Logistics Quality & Process Improvement Lead

JD.com Inc.; Riyad Al Khabra; On-site; SAR 120,000 - 180,000; Full time

Job summary

JD Logistics, a part of JD.com, is seeking a quality management professional to lead end-to-end quality assurance across a business line in Saudi Arabia. You will oversee quality planning, control, and continuous improvement, leveraging data analytics to prevent issues and optimize performance.

Join a fast-evolving logistics tech leader and help ensure on-time, accurate deliveries while maintaining high standards of quality and compliance.

Qualifications

• Proficient in data analysis tools and able to interpret business metrics.
• Familiar with end-to-end logistics operations and Saudi market operations preferred.
• Ability to manage service quality, control exceptions, and drive continuous improvement using data.
• Strong English communication skills and experience with local enterprises is a plus.

Responsibilities

• Systematically sort out and build up the quality standard system across a business line; oversee full-cycle quality management to meet targets.
• Collect, organize and analyze operational data; identify quality issues and produce analytical reports.
• Conduct root cause analysis for common operational exceptions; propose on-site improvements and track effectiveness.
• Ensure activities comply with quality standards; establish regular quality monitoring and corrective actions.
• Plan for planned operational fluctuations (holidays, promotions, weather) including resource coordination and strategy execution.
• Respond promptly to unplanned fluctuations; adjust strategies, mobilize resources, and coordinate recovery from anomalies.

Skills

Data analysis

English proficiency

Logistics operations knowledge

KPI delivery

Tools

Excel

SQL

Job description

JD Logistics, a part of JD.com, is seeking a quality management professional to lead end-to-end quality assurance across a business line in Saudi Arabia. You will oversee quality planning, control, and continuous improvement, leveraging data analytics to prevent issues and optimize performance.

Join a fast-evolving logistics tech leader and help ensure on-time, accurate deliveries while maintaining high standards of quality and compliance.