Lead Housekeeping – Luxury 5-Star Hotel

Women First Jobs; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Women First Jobs seeks an experienced Housekeeping Manager to lead the housekeeping function of a 5-star luxury property in Riyadh. This role ensures exceptional cleanliness, presentation, and guest experience across all rooms and public areas while driving team performance, quality control, and operational excellence.

You will manage, coach, and motivate the housekeeping team, coordinate with Front Office for VIP readiness, and maintain safety, hygiene, and luxury service standards in line with

Qualifications

• Proven experience as a Housekeeping Manager/Assistant Housekeeping Manager in a 5-star hotel or luxury resort.

Responsibilities

• Oversee daily housekeeping operations across guest rooms, suites, public areas, back-of-house, and staff accommodation (if applicable).
• Ensure 5-star cleanliness and presentation standards are consistently maintained and exceeded.
• Coordinate daily room status updates with Front Office to support smooth check-ins/outs and VIP readiness.
• Lead effective planning for high occupancy periods, events, and peak seasons.
• Manage, coach, and motivate the housekeeping team including supervisors, attendants, and linen runners.
• Set clear daily priorities, conduct briefings, allocate staffing, and ensure productivity targets are met.
• Monitor performance through KPIs and implement corrective actions where needed.
• Support recruitment, onboarding, scheduling, training, and ongoing skills development.
• Conduct regular inspections of rooms and public areas using luxury service checklists.
• Manage guest feedback/complaints related to housekeeping with speed, professionalism, and root-cause resolution.
• Ensure VIP and special-request rooms are prepared to the highest standard with attention to detail.
• Maintain full compliance with health, hygiene, safety, and sanitation standards aligned with luxury hospitality norms and local regulations.
• Ensure safe handling and storage of cleaning chemicals and equipment.
• Implement and monitor SOPs for hygiene, deep cleaning, pest control coordination, and infection prevention practices.
• Manage housekeeping inventory, linen operations, and amenities to ensure availability and cost efficiency.
• Control par stock, track usage, minimize wastage, and coordinate procurement with relevant departments.
• Work closely with Laundry (internal/outsourced) to maintain linen quality, turnaround times, and replacement planning.
• Collaborate with Engineering/Maintenance on room defects, preventive maintenance, and out-of-order room follow-up.
• Coordinate with Security and other departments for lost & found processes and guest/property safety.
• Partner with F&B and Events teams for set-ups, special functions, and VIP arrangements.

Skills

Leadership

Team management

Quality inspection

Guest service excellence

Organization

English proficiency

Job description

Women First Jobs seeks an experienced Housekeeping Manager to lead the housekeeping function of a 5-star luxury property in Riyadh. This role ensures exceptional cleanliness, presentation, and guest experience across all rooms and public areas while driving team performance, quality control, and operational excellence.

You will manage, coach, and motivate the housekeeping team, coordinate with Front Office for VIP readiness, and maintain safety, hygiene, and luxury service standards in line with