Laundry & Uniforms Supervisor – Elevate Guest Experience

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 89,000 - 156,000; Full time

Job summary

Raffles Makkah Palace is seeking a proactive Laundry & Valet Supervisor to support the uniform programs and guest service standards in a luxury hotel setting. You will collaborate with Rooms and Food & Beverage to implement initiatives and ensure smooth daily operations.

Reporting to the Laundry Manager, you will develop SOPs, manage inventories and budgets, oversee payroll, coach staff, and drive improvements for the department while maintaining exceptional service for guests and colleagues.

Qualifications

• Previous Supervisory experience is an asset.
• Ability to multi-task on a regular basis.
• Highly organized and detail orientated.
• Strong leadership skills/initiative with the ability to develop strong relationships with fellow colleagues.
• Solid background of proven computer skills including Microsoft Office.
• Must be articulate and have strong verbal and written communication skills.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Work closely with both Rooms and Food & Beverage Divisions to execute their uniform programs.
• The ability to present new initiatives to the Senior Management Team.
• Creating and revising of Standard Operating Procedures (SOP) for the Laundry and Valet Departments
• Supporting of the Laundry Department during the absence of the Laundry Manager
• Conducting departmental uniform inventories on a semi-annual basis
• Ordering of Uniforms through the appropriate purchasing structure while maintaining appropriate par levels
• Responsible for maintaining Uniform Budgets
• Ensuring the daily completion of payroll
• Professionally handle guest feedback or concerns with guest laundry program
• Organization of the measuring and sizing of colleagues for uniforms
• Researching, analyzing, presenting and implementing of new departmental uniforms
• Conducting coaching sessions and performance reviews of Laundry & Valet Team
• Prepare weekly Wildly Important Goals (WIGS) with a view to improving areas of main focus with a line of sight to the Hotel Goals.
• Assisting the Laundry Manager with the quarterly Linen Inventories
• Conducting monthly communication meetings
• Promoting of Laundry and Valet accomplishments
• Tracking of uniforms for all new hires and implementing an effective return policy
• Maintaining a safe and hazard free work environment.

Skills

Supervisory experience

Leadership

Multi-tasking

Organizational skills

Computer skills (MS Office)

Verbal and written communication

Flexible shifts

Hospitality background

Education

Hospitality/Tourism education asset

Tools

Microsoft Office

Job description

Raffles Makkah Palace is seeking a proactive Laundry & Valet Supervisor to support the uniform programs and guest service standards in a luxury hotel setting. You will collaborate with Rooms and Food & Beverage to implement initiatives and ensure smooth daily operations.

Reporting to the Laundry Manager, you will develop SOPs, manage inventories and budgets, oversee payroll, coach staff, and drive improvements for the department while maintaining exceptional service for guests and colleagues.