Housekeeping Supervisor: Lead Rooms, Elevate Service

Fairmont Hotels & Resorts; Makkah Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

Fairmont Hotels & Resorts at Makkah Clock Royal Tower, A Fairmont Hotel, seeks a proactive Housekeeping Supervisor to lead the day-to-day operations of the department, ensuring service standards and guest satisfaction are consistently met.

You will supervise room attendants, participate in daily briefings, handle guest concerns, log maintenance items, and uphold safety and sanitation policies while communicating effectively in English.

Qualifications

• Proficient in English (verbal & written) essential.
• High school diploma or equivalent preferred.
• Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment.
• Proven training skills.
• Experience with Hotel Property Management System, Micros-Fidelio desirable.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed.
• Handle Guest concerns and react quickly, logging and notifying the proper areas.
• Actively participate in daily briefing, daily warm up and department meetings.
• Ensure Room Attendants are informed daily about priorities in their section.
• Follow departmental policies and procedures and report necessary maintenance items.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Skills

English proficiency

Supervisory experience

Guest service orientation

Communication skills

Education

High school diploma

Equivalent qualification

Tools

Hotel Property Management System

Micros-Fidelio

Job description

Fairmont Hotels & Resorts at Makkah Clock Royal Tower, A Fairmont Hotel, seeks a proactive Housekeeping Supervisor to lead the day-to-day operations of the department, ensuring service standards and guest satisfaction are consistently met.

You will supervise room attendants, participate in daily briefings, handle guest concerns, log maintenance items, and uphold safety and sanitation policies while communicating effectively in English.