L1 Network Monitoring Analyst: Cisco ACI & F5 (8x5 On-Call)

Müller's Solutions; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Exciting projects

Job summary

Müller’s Solutions in Riyadh, Saudi Arabia, seeks a Network Monitoring Analyst (ACI/F5 L1) to support our data center and cloud networks. This role focuses on initial fault management, incident registration, and escalation to senior teams.

Responsibilities include monitoring Cisco ACI and F5, providing first-line incident support, and collaborating with engineering teams on configurations. Saudi Nationals only; 8x5 with on-call coverage.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in network monitoring or support roles, preferably with Cisco ACI and F5 technologies.
• Ability to work 8x5 and provide on-call support. Strong attention to detail and ability to follow defined procedures (SOPs). Good communication skills for escalating issues and collaborating with teams.

Responsibilities

• Oversee the performance and health of the network utilizing Cisco ACI and F5 technologies, proactively identifying and addressing issues as they arise
• Deliver first-level support for network-related incidents and service requests, ensuring prompt resolution and minimal impact on operations
• Work in collaboration with engineering teams to facilitate the deployment and management of network configurations and policies
• Regularly analyze network traffic and performance metrics to enhance system functionality
• Record network operations, incidents, and resolutions for compliance purposes and future reference
• Support network security by monitoring and addressing potential threats or vulnerabilities
• Keep informed about best practices, trends, and technologies pertinent to application networking and monitoring
• Actively monitor infrastructure alarms for ACI and F5 systems, performing initial fault management, which includes basic isolation, restoration, and notifications. Log issues identified through monitoring or reported by other teams
• Engage in remediation activities according to established support guidelines and SOPs. Create, assign, and aid in the resolution of daily Level 1 incidents. Document known fault types in the knowledge base
• Adhere to all essential operational processes, including fault/incident management, performance monitoring, and change control. Monitor network performance and assist in troubleshooting basic network issues
• Collaborate closely with the monitoring tools team to optimize and contextualize infrastructure alarms. Communicate complex issues and elevate them to Level 2/3 engineers for resolution

Skills

Cisco ACI

F5 Load Balancing

Network Monitoring

Troubleshooting

Documentation

Communication

SOP Adherence

On-Call Support

Education

Diploma or Bachelor's in CS/IT or related

Tools

Monitoring tools

Job description

Müller’s Solutions in Riyadh, Saudi Arabia, seeks a Network Monitoring Analyst (ACI/F5 L1) to support our data center and cloud networks. This role focuses on initial fault management, incident registration, and escalation to senior teams.

Responsibilities include monitoring Cisco ACI and F5, providing first-line incident support, and collaborating with engineering teams on configurations. Saudi Nationals only; 8x5 with on-call coverage.