KYC Middle Office Analyst

JPMorgan Chase; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a KYC Middle Office Analyst to review and enhance data collection and verification processes, ensuring KYC records are accurate and complete. You will use digital tools to streamline workflows, manage multiple priorities, and improve client experiences while promoting accountability and risk awareness.

The role involves supporting client onboarding, fulfilling AML/KYC requirements, and conducting investigations to identify AML typologies and refine processes in a

Qualifications

• Fluency in Arabic and English for written and verbal communication.
• Strong research and analytical abilities for large unstructured data sets.
• Customer-focused with ability to multi-task in a high-volume environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable with digital tools and AI.
• Ability to act independently, make strategic decisions, and manage stakeholders.

Responsibilities

• Address escalated service issues effectively.
• Maintain high standards of customer service.
• Act independently and make strategic decisions based on data insights.

Skills

Bilingual Arabic/English

Analytical skills

Customer service

MS Office

AI literacy

Independent thinking

Attention to detail

Tools

Mainframe systems

PC-based systems

Process automation tools

Job description

As a KYC Middle Office Analyst in the KYC Operations team you will review and enhance data collection and verification processes to ensure KYC records are accurate and complete Your organizational skills will help you manage multiple priorities efficiently You ll use digital tools to streamline workflows and improve the client experience In this role you ll promote thought leadership and encourage a culture of accountability and risk awareness Your contributions will help drive best-in-class service across the team

Job responsibilities

• Address escalated service issues effectively
• maintaining high standards of customer service
• Act independently and make strategic decisions based on data
• insight and experience
• Support client onboarding and fulfill AML and KYC requirements
• ensuring compliance and risk assessment
• Conduct thorough investigations to establish AML typologies and produce accurate reports of findings
• Identify opportunities to refine processes
• increase operational efficiencies
• and manage stakeholder relationships
• Analyze transaction data to identify patterns and verify legitimacy
• interacting with bankers and customers to obtain necessary information

Required qualifications, capabilities, and skills

• Strong written and verbal communication skills in Arabic and English is a must.
• Exceptional research and analytical skills for analyzing large amounts of unstructured data.
• Client-focused with strong customer service skills and ability to multi-task in a high-volume work schedule.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and strong digital/AI literacy.
• Ability to act independently, make strategic decisions, and manage stakeholder relationships effectively.
• Strong problem-solving and communication skills to resolve internal and external customer concerns.
• Strong organisational skills with high attention to detail.

Preferred qualifications, capabilities, and skills

• In-depth knowledge of KYC/AML policies and experience in risk, audit, or process improvement.
• Ability to motivate and collaborate with teams using empathy and emotional intelligence.
• Experience with mainframe and PC-based systems, and digital process automation.
• Project management and process improvement experience.
• Resilience and adaptability in fast-paced, high-pressure environments.