Application Support Specialist - Oracle KYC and Hot Scan OFSAA

Visible Stars Company; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading technology firm in Riyadh seeks an Application Support Specialist for Oracle KYC and Hot Scan applications. Candidates should have a Bachelor's degree in Computer Science and proven experience in application support. Key responsibilities include tier 2/3 support, troubleshooting, and ensuring compliance with regulatory standards. Excellent problem-solving skills and communication abilities are required. This role offers an opportunity to work in a dynamic banking environment.

Qualifications

• Proven experience in application support, preferably with Oracle KYC and Hot Scan solutions.
• Strong technical expertise in Oracle applications and databases.
• Excellent problem‑solving skills, attention to detail, and ability to work under pressure.
• Strong communication and collaboration skills.

Responsibilities

• Provide tier 2/3 support for Oracle KYC and Hot Scan applications; troubleshoot and resolve technical issues.
• Develop and maintain expertise in Oracle KYC and Hot Scan solutions.
• Investigate and resolve technical issues related to applications.
• Perform regular maintenance tasks and assist with upgrades.
• Ensure applications comply with regulatory requirements.
• Maintain detailed documentation of configurations and procedures.

Skills

Oracle KYC and Hot Scan expertise

Application support and troubleshooting

Technical problem-solving and resolution

Compliance and regulatory knowledge

Communication and collaboration

Documentation and knowledge management

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Application Support Specialist - Oracle KYC and Hot Scan OFSAA

Riyadh

• Job Type: contract
• Category: SUP
• Post Date: 25/08/2025

Job Description

Application Support Specialist - Oracle KYC and Hot Scan for leading Bank in Riyadh, Saudi Arabia.

• Application Support: Provide tier 2/3 support for Oracle KYC and Hot Scan applications; troubleshoot and resolve complex technical issues, collaborating with development teams as needed.
• Technical Expertise: Develop and maintain expertise in Oracle KYC and Hot Scan solutions; stay up-to-date with Oracle product updates, patches, and best practices.
• Troubleshooting: Investigate and resolve technical issues related to Oracle KYC and Hot Scan applications; collaborate with cross-functional teams to identify root causes and implement solutions.
• Maintenance and Upgrades: Perform regular maintenance tasks, such as patching, backups, and configuration changes; assist with upgrades and implementation of new features.
• Compliance: Ensure Oracle KYC and Hot Scan applications comply with regulatory requirements and industry standards; collaborate with compliance teams to ensure solutions meet regulatory needs.
• Documentation: Maintain detailed documentation of application configurations, troubleshooting procedures, and resolution steps.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in application support, preferably with Oracle KYC and Hot Scan solutions.
• Strong technical expertise in Oracle applications and databases.
• Excellent problem‑solving skills, attention to detail, and ability to work under pressure.
• Strong communication and collaboration skills.

Desired Candidate Profile

• Experience with other Oracle products (e.g., Oracle Financial Services Analytical Applications).
• Knowledge of regulatory requirements and industry standards (e.g., AML, KYC, FATCA).
• Familiarity with scripting languages (e.g., SQL, Python).
• Certification in Oracle applications or related technologies.

Skills

• Oracle KYC and Hot Scan expertise
• Application support and troubleshooting
• Technical problem‑solving and resolution
• Compliance and regulatory knowledge
• Communication and collaboration
• Documentation and knowledge management