Customer Service Specialist

FNRCO; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

FNRCO in Saudi Arabia seeks a front-office representative for Corporate Customer Service at the branch. You will welcome corporate clients, provide professional service, and assist with new account opening inquiries, including requirements and status follow-up.

Also handle KYC updates, corporate inquiries on operations and account servicing, and guide clients on required documents. You will coordinate with Relationship Managers to resolve requests and maintain timely, compliant service.

Qualifications

• Strong communication and customer service skills.
• Good command of Arabic and English.
• Good interpersonal, problem-solving and follow-up skills.
• Ability to work under pressure and handle multiple client requests.
• Previous experience in customer service, banking or corporate banking is preferred

Responsibilities

• Act as the front-office representative for Corporate Customer Service at the branch.
• Welcome and assist corporate clients visiting the branch and provide professional customer service.
• Support clients with inquiries related to new account opening, including requirements and follow-up on the account opening status.
• Assist clients with KYC update requirements and follow up on ongoing KYC cases.
• Handle corporate clients inquiries related to operational and account servicing activities.
• Guide clients on required documents, forms and the appropriate process for their requests.
• Coordinate closely with the Corporate Customer Service team, Relationship Managers, and other relevant teams to follow up and resolve client requests.
• Follow up on pending cases and provide clients with clear status updates.
• Handle client concerns and escalations professionally and ensure proper follow-up until resolution.
• Ensure all requests are handled in line with bank procedures, regulatory requirements and agreed TAT.

Skills

Strong communication

Customer service

Interpersonal skills

Problem solving

Follow-up

Job description

Job Description & Requirements:

• Act as the front-office representative for Corporate Customer Service at the branch.
• Welcome and assist corporate clients visiting the branch and provide professional customer service.
• Support clients with inquiries related to new account opening, including requirements and follow-up on the account opening status.
• Assist clients with KYC update requirements and follow up on ongoing KYC cases.
• Handle corporate clients inquiries related to operational and account servicing activities.
• Guide clients on required documents, forms and the appropriate process for their requests.
• Coordinate closely with the Corporate Customer Service team, Relationship Managers, and other relevant teams to follow up and resolve client requests.
• Follow up on pending cases and provide clients with clear status updates.
• Handle client concerns and escalations professionally and ensure proper follow-up until resolution.
• Ensure all requests are handled in line with bank procedures, regulatory requirements and agreed TAT.
• Strong communication and customer service skills.
• Good command of Arabic and English.
• Good interpersonal, problem-solving and follow-up skills.
• Ability to work under pressure and handle multiple client requests.
• Previous experience in customer service, banking or corporate banking is preferred