Key Account Manager

aon in the middle east; Saudi Arabia; On-site; SAR 300,000 - 450,000; Full time

Benefits offered by this job

Comprehensive benefits package

Collaborative working environment

Job summary

Aon is seeking a on-site Key Account Manager in Al Khobar, Saudi Arabia to manage and grow relationships with major clients, coordinating with underwriting, claims, and other internal teams to deliver tailored health and benefits insurance solutions within the Kingdom and global networks.

The role emphasizes strategic planning, client relationship management, and performance tracking, with English and Arabic fluency and relevant certifications preferred.

Qualifications

• Bachelor's degree in Insurance or related field
• 5–10 years in account management, preferably in insurance
• Fluent in English and Arabic
• Saudi national preferred and professional certifications favored

Responsibilities

• Develop and maintain relationships with key clients and understand their risk profiles to recommend suitable insurance products
• Identify cross-selling and upselling opportunities to expand the client base
• Own renewal pipeline with proactive follow-up and align renewals with revenue targets
• Coordinate with underwriting, claims, and other internal teams to meet client needs
• Provide market trend reports and recommendations based on analysis
• Navigate clients through the claims process and resolve issues
• Monitor and report on account management KPIs

Skills

Strategic thinking

Customer-focused mindset

Leadership & motivation

Attention to detail

Negotiation skills

Market analysis

Education

Bachelor's degree in Insurance

CII/CPCU/CIC/CLU certifications

Tools

Microsoft Office

CRM systems

Job description

Key Account Manager - Health and Benefits

Al Khobar, Saudi Arabia

The on-site, Al Khobar based Key Account Manager is responsible for managing and growing relationships with key clients, ensuring their needs are met and providing exceptional service. This role involves strategic planning, client relationship management, and coordination with internal teams to deliver tailored insurance solutions in the Kingdom and as a part of our global team.

Aon is In the Business of Better Decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As a global professional services firm, Aon's Health & Benefits team helps clients design, implement, and manage employee benefit programs that support workforce well-being, manage costs, and strengthen employer value propositions through data-driven insights and market-leading solutions.

Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their business operations and risk profiles to recommend suitable insurance products.
• Sales and Business Development: Identify opportunities for cross-selling and upselling additional insurance products. Actively seek new business opportunities to expand the client base.
• Renewal Pipeline Management: Own and manage the renewal pipeline, ensuring timely follow‑up and proactive outreach, and link renewal activity to cross‑sell and retention targets in line with the role's revenue responsibility.
• Account Management: Handle the renewal process, including reviewing existing coverage and suggesting updates. Ensure compliance with legal and regulatory requirements.
• Coordination with Internal Teams: Work closely with underwriting, claims, and other departments to ensure client needs are met and provide continuous support.
• Market Analysis: Provide reports, presentations, and recommendations on market trends, customer trends, and competitors actions.
• Problem Resolution: Assist clients in navigating the claims process and resolve any issues that arise.
• Performance Metrics: Monitor and report on key performance indicators to evaluate the effectiveness of account management strategies.

Requirements:

• Bachelor's degree or higher in Insurance, Risk Management, Risk Engineering or Actuarial
• Minimum of 5-10 years experience - proven experience in account management, preferably in the insurance industry.
• Saudi National preferred
• Fluency in English & Arabic is required
• ECII, CII UK certifications, as well as the CPCU, CIC and CLU - preferred
• Proficiency in Microsoft Office Suite and CRM tools

Skills:

• Strategic thinking and planning skills.
• Customer-focused mindset.
• Leadership and motivational skills.
• Attention to detail and problem-solving abilities.
• Strong communication and negotiation skills.
• Ability to analyze market trends and develop strategic plans

How We Support Our Colleagues

Aon provides a comprehensive benefits package and a collaborative working environment, designed to support professional development, performance, and well-being.

KSA HR Statement

This role is based in the Kingdom of Saudi Arabia and is subject to local labor laws and regulations.

About Aon

Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world.