Junior 3PL Partnerships Manager

Delivery Hero; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hungerstation, part of the Delivery Hero Group, is seeking a logistics professional in Riyadh to manage 3PL partners, monitor rider performance, and ensure governance and resilience across operations. You will collaborate with internal teams to streamline intake, onboarding, and data-driven improvements.

Qualified candidates have 0–3 years of related experience, basic logistics knowledge, and strong problem-solving skills. Diploma required; bachelor's degree preferred.

Qualifications

• 0 – 3 years of relevant experience.
• Basic knowledge of logistics.
• Problem-solving skills.

Responsibilities

• Monitor 3PL compliance to ensure alignment with company standards and regulations.
• Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges.
• Respond to and resolve 3PL issues within the agreed Service Level Agreement (SLA) timelines.
• Own 3PL communication channels to collect data that supports the logistics team in their workstreams.
• Operationally support 3PL companies in overcoming challenges and obstacles efficiently.
• Facilitate the onboarding process, and ensure all onboarding requirements are met.
• Support full-time riders and resolve challenges by managing CRC escalations effectively.
• Align with other stakeholders to ensure the delivery of services to our 3PL partners.
• Ensure sufficient availability of supply in cities and proactively acquire new 3PLs.
• Track and analyze the performance of active riders through detailed reporting dashboards.
• Ensure all riders comply with HS standards and guidelines.
• Provide actionable insights to senior management for decision-making based on fleet and 3PL data analysis.
• Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation's logistics network.
• Create and maintain detailed documentation for 3PL onboarding processes, operational guidelines, and performance standards.
• Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
• Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability.

Job description

Hungerstation, part of the Delivery Hero Group, is seeking a logistics professional in Riyadh to manage 3PL partners, monitor rider performance, and ensure governance and resilience across operations. You will collaborate with internal teams to streamline intake, onboarding, and data-driven improvements.

Qualified candidates have 0–3 years of related experience, basic logistics knowledge, and strong problem-solving skills. Diploma required; bachelor's degree preferred.