IT Support Specialist

BINDAWOOD; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

BinDawood Holding is seeking an IT Support Specialist to provide technical assistance across all business units, including stores, warehouses, and offices. You will troubleshoot hardware, software, and network issues, install and maintain equipment, and deliver excellent service to internal teams.

The role requires a Bachelor's degree in CS/IT and relevant IT support certifications are a plus. You will work full-time in Saudi Arabia, coordinating with IT teams and vendors as needed to keep

Qualifications

• Bachelor's degree in computer science, information technology or a related field.
• Certifications such as CompTIA A+, ITIL or relevant IT support certifications are a plus.

Responsibilities

• Provide first-line IT support for hardware, software and network issues.
• Install, configure and maintain hardware and software; ensure proper licensing.
• Document issues and resolutions; maintain knowledge base and periodic reports.

Skills

Technical Support

Troubleshooting

Customer Service

Networking

Education

Bachelor's degree in Computer Science / IT

Tools

Remote Desktop

Ticketing System

Monitoring Software

POS Hardware

Job description

div The IT SupportSpecialist is responsible for providing technical support and assistance tousers across all business units of BinDawood Holding This role involves troubleshootingand resolving IT-related issues Installing and maintaining hardware software and providing excellent customer service to internal teams The IT SupportSpecialist is essential in ensuring the smooth operation of IT systems in thestores warehouse and branch offices

Candidate Profile

Responsibilities

• Technical Support and Troubleshooting
  • Providefirst-line support for IT-related issues including hardware software andnetwork problems
  • Diagnoseand resolve issues related to operating systems business applications hardware peripherals and network connectivity
  • Escalateunresolved or complex issues to senior IT staff vendors or management asnecessary
• Hardware and Software Maintenance
  • Install configure and software applications ensuring they are properlylicensed and up to date
  • Setup and maintain computer hardware desktops POS scales laptops printers CCTVetc ensuring proper functionality
  • Performroutine hardware diagnostics and replace or repair defective equipment Perform regular operational task as per operations checklist and fix the issues promptly Ensure the IT Rooms and Cabling closets are always kept tidy
• Documentation and Reporting
  • Maintaindetailed records of support requests and issues including resolutions andfollow-ups
  • internal knowledge bases with solutions to common problems for futurereference
  • Prepareperiodic reports on IT support issues trends and resolutions
• Asset Management
  • Trackand manage IT assets including hardware software and licenses
  • Ensurethat equipment and software are correctly tagged and tracked for assetmanagement purposes
• System Configuration and Setup
  • Assistwith the setup of new systems including software installation systemconfiguration and user setup
  • SupportIT projects that require coordination with other departments or business units
• Collaboration with IT Teams
  • Workclosely with the network systems and cybersecurity teams to ensure that usersupport issues are resolved promptly
  • Collaborateon IT projects and assist in implementing new technologies or systems
  • Participatein Service Improvement process by providing suggestions and feedback
• End-User Communication
  • Provideprompt and courteous support via multiple communication channels includingphone email and in-person interactions
  • Followup with users to ensure that their issues are fully resolved and satisfactionis achieved
  • Maintaina positive and professional relationship with internal users and other departments

Qualification

• Bachelor sdegree in computer science Information Technology or a related field
• Certificationssuch as CompTIA A ITIL or relevant IT support certifications are a plus

Required Experiences

• Minimumof 2-4 years of experience in IT support or a related role
• Hands-onexperience with desktop laptop printer CCTV and peripheral devicetroubleshooting Experience with operating systems Windows andcommon business applications Microsoft Office Outlook etc

Physical Attributes

• Patient approachable and friendly demeanor when assisting users
• Proactivein identifying and solving technical issues
• Abilityto prioritize tasks in a fast-paced environment
• Strongattention to detail and commitment to delivering high-quality service

Minimum Requirements

• Strongtroubleshooting and problem-solving skills
• Knowledgeof computer hardware software and networking concepts
• Excellentcustomer service and communication skills
• Proficientin using IT support tools such as remote desktop ticketing systems and monitoringsoftware
• Abilityto work effectively both independently and as part of a team
• Attentionto detail and strong organizational skills

Working Conditions

• Full-time based in Saudi Arabia
• Occasionalevening or weekend work may be required to handle system updates or urgentsupport requests
• Flexibilityin working hours may be necessary depending on business needs and supportdemands
• Flexiblein relocating to other region in KSA based on business need