IT Operations Engineer

Emdad By Elm; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

Emdad By Elm is seeking an IT Support Specialist to monitor and maintain IT infrastructure, including servers, networks, and enterprise systems. The role provides L1/L2 support, troubleshoots incidents, and manages user accounts and access permissions.

Responsibilities include performing backups and recovery activities, supporting Microsoft 365 services, and ensuring continuous system availability for business operations in Riyadh.

Qualifications

• Experience supporting Windows Server environments and Active Directory.
• Knowledge of Microsoft 365 services and administrative tasks.
• Familiarity with virtualization platforms (VMware/Hyper-V) and backup solutions.

Responsibilities

• Monitor and maintain IT infrastructure, servers, networks, and enterprise systems.
• Provide L1/L2 technical support, troubleshoot incidents.
• Manage user accounts and access permissions.
• Perform backups and recovery activities.
• Support Microsoft 365 services.
• Ensure system availability.

Skills

L1/L2 support

Incident troubleshooting

User account management

Backups & recovery

Microsoft 365 support

Tools

Windows Server

Active Directory

Microsoft 365

TCP/IP

DNS

DHCP

VMware/Hyper-V

Backup Solutions

Network Monitoring

ITSM Tools

Job description

Monitor and maintain IT infrastructure, servers, networks, and enterprise systems. Provide L1/L2 technical support, troubleshoot incidents, manage user accounts and access permissions, perform backups and recovery activities, support Microsoft 365 services, and ensure system availability.

Windows Server, Active Directory, Microsoft 365, TCP/IP, DNS, DHCP, VMware/Hyper-V, Backup Solutions, Network Monitoring, ITSM Tools