ITSM Analyst | Incident & Change Lead | ITIL Certified

Total-TECH Co.; Jeddah; On-site; SAR 40,000 - 55,000; Full time

Job summary

A prominent IT service provider in Saudi Arabia is seeking an IT Support Specialist to manage service requests and incidents using ITSM tools. Responsibilities include coordinating with technical teams, ensuring SLA compliance, and providing end-user support. Ideal candidates should have over 1 year of experience in IT, a Bachelor’s degree in technology or science, and an ITIL Certification. This role involves supporting wireless networks and maintaining asset management documentation.

Qualifications

• Over 1+ year of experience working in a large-scale IT environment.
• Working knowledge of ITIL and ITSM concepts.
• ITIL Certification required.

Responsibilities

• Manage service requests and incidents via ITSM tools.
• Coordinate with technical teams to resolve issues within timelines.
• Document, track, and close tickets accurately.
• Provide on-demand support for router configurations.
• Monitor IT assets and software compliance.

Skills

ITIL best practices

Technical documentation

Service request management

Wireless network configuration

Incident resolution

Education

Bachelor’s degree in a technology- or science-related field

Job description

A prominent IT service provider in Saudi Arabia is seeking an IT Support Specialist to manage service requests and incidents using ITSM tools. Responsibilities include coordinating with technical teams, ensuring SLA compliance, and providing end-user support. Ideal candidates should have over 1 year of experience in IT, a Bachelor’s degree in technology or science, and an ITIL Certification. This role involves supporting wireless networks and maintaining asset management documentation.