Manager - Technical Infrastructure Specialist

Datamatics Technologies; Jeddah; On-site; SAR 600,000 - 900,000; Full time

Job summary

Datamatics Technologies in Jeddah, Saudi Arabia, is seeking an accomplished IT Infrastructure Operations leader to oversee end-to-end operations across data centers, servers, networks, Linux/Unix, SOC/NOC, storage, and cloud environments.

The role requires 18–20 years of experience in IT infrastructure, strong governance, and vendor management. You will drive uptime, KPI targets, incident management, and continuous improvement in a large enterprise setting.

Qualifications

• 18–20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure Management
• Saudi National
• Strong experience managing 25+ team members across multiple infrastructure technologies
• Experience across Data Center, Servers & Virtualization, Networks, Linux/Unix, Endpoint & Deskside Support, SOC/NOC, Storage & Backup, Cloud Infrastructure
• ITIL processes and IT Service Management experience
• Experience with SLA/KPI management, Incident/Problem/Change Management and RCA
• Automation and AI in IT operations
• Leadership and people-management capabilities
• Excellent stakeholder management and communication skills
• Ability to manage incidents and escalations in a large enterprise
• Experience with IT security, risk and compliance requirements
• Vendor management with third-party service providers

Responsibilities

• Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup, and Cloud environments
• Manage a multidisciplinary infrastructure team of 25+ members
• Ensure high availability, performance, capacity, reliability, and operational readiness of infrastructure services
• Own and manage SLA, OLA, KPI, and uptime targets
• Lead Major Incident Management, service restoration, escalation, and RCA
• Oversee Incident, Problem, and Change Management processes in line with ITIL practices
• Drive proactive monitoring and continuous improvement of infrastructure services
• Develop and execute Service Improvement Plans (SIP)
• Maintain operational dashboards and provide service performance reports to senior management
• Work with SOC and security teams to maintain cybersecurity posture
• Ensure compliance with ITIL, ISO, risk, security, and governance requirements
• Manage infrastructure-related operational, security, and compliance risks
• Drive automation and AI-enabled improvements within IT operations
• Identify Agentic AI use cases for monitoring, incident management, and optimization
• Manage vendors and service providers against SLAs/KPIs
• Collaborate with stakeholders on infrastructure strategy and risk management
• Support Business Continuity and Disaster Recovery for critical infrastructure

Skills

ITIL processes

IT Service Management

Stakeholder management

Leadership

Automation

AI in IT operations

Vendor management

Cloud Infrastructure

Education

Bachelor's degree in IT/CS/Engineering

Tools

Data Center

Servers & Virtualization

Networks

Linux/Unix

SOC/NOC

Cloud Infrastructure

Job description

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• Employment Type: Full-time

• Location: Jeddah, Saudi Arabia
• Work Mode: On-site
• Nationality: Saudi National Mandatory
• Experience: 18–20 Years
• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• Employment Type: Full-time

Key Responsibilities

• Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup, and Cloud environments
• Manage a multidisciplinary infrastructure team of 25+ members across multiple technologies
• Ensure high availability, performance, capacity, reliability, and operational readiness of infrastructure services
• Own and manage SLA, OLA, KPI, and uptime targets
• Lead Major Incident Management, service restoration, escalation, and Root Cause Analysis (RCA)
• Oversee Incident, Problem, and Change Management processes in line with ITIL practices
• Drive proactive monitoring and continuous improvement of infrastructure services
• Develop and execute Service Improvement Plans (SIP)
• Maintain operational dashboards and provide service performance reports to senior management
• Work closely with SOC and security teams to maintain a strong cybersecurity posture
• Ensure compliance with ITIL, ISO, risk, security, and governance requirements
• Manage infrastructure-related operational, security, and compliance risks
• Drive automation and AI-enabled improvements within IT infrastructure operations
• Identify potential Agentic AI use cases for monitoring, incident management, service operations, and infrastructure optimization
• Manage technology vendors and service providers against agreed SLAs and KPIs
• Work closely with business stakeholders and senior leadership on infrastructure strategy, operational performance, risks, and improvement initiatives
• Support Business Continuity and Disaster Recovery requirements for critical infrastructure

Must Have

• 18–20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure Management
• Saudi National.
• Strong experience working within the KSA region
• Proven experience managing 25+ team members across multiple infrastructure technologies
• Strong experience in enterprise infrastructure environments covering multiple areas such as:
  • Data Center
  • Servers & Virtualization
  • Networks, including LAN, WAN, Wi-Fi and SD-WAN
  • Linux/Unix
  • Endpoint & Deskside Support
  • SOC/NOC
  • Storage & Backup
  • Cloud Infrastructure
• Core technical expertise in at least 2 infrastructure technologies
• Strong experience with ITIL processes and IT Service Management
• Good understanding and working knowledge of ISO processes/standards
• Strong experience in SLA/KPI management, Incident Management, Problem Management, Change Management, and RCA
• Experience developing and implementing Service Improvement Plans
• Good understanding of Risk and Compliance Management
• Understanding and practical exposure to Automation and AI in IT operations
• Strong leadership and people-management capabilities
• Excellent stakeholder management and communication skills
• Ability to manage critical incidents and infrastructure escalations in a large enterprise environment

Good to Have

• Experience working with a leading IT services organization such as Wipro, Cognizant, LTI, or a similar organization
• Exposure to AI-driven IT Operations / AIOps
• Understanding of Agentic AI and its potential use cases in infrastructure and service operations
• Experience implementing infrastructure and service management automation initiatives
• Experience managing hybrid Cloud and on-premises infrastructure
• Exposure to enterprise SOC and NOC operations
• Experience with infrastructure monitoring, observability, and operational dashboarding tools
• Exposure to Business Continuity Management (BCM) and Disaster Recovery
• Relevant certifications in ITIL, ISO, Cloud, Networking, Security, or Infrastructure Management would be an advantage
• Experience managing multiple vendors and third-party service providers in a large enterprise environment