IT Monitoring Center - Operate and Manage Mentoring tools Team

Saudi Business Machines; Saudi Arabia; On-site; SAR 167,400 - 189,720; Full time

Job summary

A technology solutions company in Saudi Arabia is seeking an IT Monitoring Center professional to operate and manage monitoring tools. Candidates should possess 2–4 years of experience with tools like AppDynamics and Microsoft SCOM. Responsibilities include deploying monitoring tools across IT environments, optimizing tool performance, and collaborating with incident response teams. The ideal applicant exhibits strong analytical skills, an understanding of IT infrastructure, and excellent communication abilities.

Qualifications

• 2–4 years of hands-on experience in configuring and managing enterprise monitoring tools.
• Experience in optimizing tool performance and resource utilization.
• Continuous learning mindset to stay updated with new monitoring tools.

Responsibilities

• Assess organizational monitoring requirements and select appropriate tools.
• Deploy monitoring tools across the IT environment.
• Monitor the health of monitoring tools and optimize their configuration.

Skills

Application configuration and management

Monitoring thresholds setup

Troubleshooting monitoring tool issues

Strong analysis and problem-solving skills

Communication and documentation skills

Education

Bachelor’s degree in Information Technology or related field

Tools

AppDynamics

Microsoft SCOM

Microfocus NNMi

Intermapper

Microfocus APM

Cisco Nexus Dashboard

Cisco ThousandEyes

DCIM and NetEco systems

Job description

IT Monitoring Center - Operate and Manage Mentoring tools Team

Education:
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Network Engineering, or related field.

Experience:
2–4 years of hands-on experience in configuring, deploying, and managing enterprise monitoring tools.

Monthly Salary Package:
15,000 – 17,000 SAR

Qualifications & Skills:

• 2–4 years of experience managing and configuring the following tools (required):
  • AppDynamics
  • Microsoft SCOM
  • Microfocus NNMi
  • Intermapper
  • Microfocus APM
  • Cisco Nexus Dashboard
  • Cisco ThousandEyes
  • DCIM and NetEco systems
• Strong understanding of IT infrastructure components (servers, networks, applications, databases).
• Experience configuring monitoring thresholds, alerts, dashboards, and custom notifications.
• Ability to deploy and integrate monitoring agents across distributed environments.
• Experience optimizing tool performance and ensuring efficient resource utilization.
• Ability to troubleshoot monitoring tool issues and coordinate with vendors when needed.
• Familiarity with IT Service Management (ITSM) platforms and integration practices.
• Strong analysis and problem-solving skills with the ability to detect and respond to incidents.
• Understanding of modern monitoring architectures and emerging technologies.
• Excellent communication, documentation, and knowledge-sharing skills.
• Continuous learning mindset to stay updated with new monitoring tools and trends.

Responsibilities:

• Assess organizational monitoring requirements and select appropriate monitoring tools.
• Deploy monitoring tools across the IT environment, covering applications, servers, networks, and databases.
• Configure monitoring tools to collect performance metrics and customize thresholds, alerts, and notifications.
• Monitor the performance, stability, and health of monitoring tools and optimize their configuration.
• Set up alerting rules to identify incidents, performance degradation, or security-related anomalies.
• Collaborate with incident response teams to troubleshoot and resolve issues identified by monitoring systems.
• Integrate monitoring tools with ITSM platforms to enhance incident, problem, and change management processes.
• Continuously evaluate tool performance and identify improvement opportunities.
• Stay updated with industry best practices and provide recommendations for monitoring enhancements.
• Share knowledge, documentation, and best practices within the team to improve overall monitoring maturity.
• Ensure monitoring tools support operational excellence and consistent service delivery.