IT Manager II, Operations Tech Solutions (Saudi National)

Afaq - Warehouse Branch (Amazon); Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Afaq - Warehouse Branch (Amazon) seeks an IT Manager to lead the Fulfillment & Operations IT team, keeping our centers running around the clock. You will resolve complex hardware, software, server and infrastructure issues and supervise IT budgets and projects.

You will manage staff scheduling, drive operational excellence, and ensure IT ownership across projects while maintaining strict SLAs and safety guidelines within a high-demand warehouse environment.

Qualifications

• Bachelor’s degree.
• Knowledge of Linux or Unix systems administration.
• 3+ years of leading technology teams as an information technology operations manager.
• 5+ years of Information Technology (IT) experience.

Responsibilities

• Maintain IT infrastructure for Fulfillment Centers with 24/7 operations.
• Coordinate trouble tickets and change management to SLAs.
• Develop and manage IT budget through its lifecycle.
• Lead staff scheduling and team management.
• Drive continuous improvement of IT processes within Fulfillment.

Skills

IT leadership

Linux/Unix administration

Budget management

Education

Bachelor’s degree

Tools

System management tools

Client/server environments

Job description

Description

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.

Your responsibilities: As you keep an eye on your Fulfillment Center’s IT infrastructure, the extent of your duties will include but not be limited to:

• Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
• You're confident in your IT project management skills: you can coordinate and watch over your team’s projects as they support technical task execution. You'll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction.
• You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff.
• You’ll lead people, hours and shifts: this will include staff and team scheduling.
• Inspire continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence.

Basic Qualifications

• Bachelor’s degree
• Knowledge of Linux or Unix systems administration
• 3+ years of leading technology teams as a information technology operations manager experience
• 5+ years of Information Technology (IT) experience

Preferred Qualifications

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments
• Experience working in an engineering, construction, manufacturing, or warehouse environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: and Support Engineering, IT, operations