IT Help Desk – Tamheer

J-B | جيبي; Riyadh; On-site; SAR 33,000 - 45,000; Full time

Job summary

J-B | جيبي in Riyadh is seeking a Tamheer Trainee for IT Help Desk to support day-to-day IT operations and end-user assistance.

You will provide first-level support, assist with hardware, software, and access requests, and log tickets while learning in a fast-paced environment.

This entry-level role is ideal for fresh graduates eligible for Tamheer, offering hands-on training and exposure to enterprise IT.

Qualifications

• Bachelor’s degree or Diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
• Fresh graduate and eligible for Tamheer.
• Basic knowledge of Windows, Microsoft Office, hardware, and troubleshooting.
• Good communication and customer service skills.
• Willingness to learn and work in a fast-paced environment.

Responsibilities

• Provide first-level technical support to employees.
• Troubleshoot basic hardware, software, and system issues.
• Support user access, password resets, and account-related requests.
• Assist with laptops, printers, and other IT equipment.
• Log and follow up on IT support tickets.
• Escalate complex technical issues to the concerned IT team.
• Support new joiners with basic IT setup and access requirements.

Job description

We are looking for a Tamheer Trainee – IT Help Desk to join our team in Riyadh and support day-to-day IT operations and end-user technical support.

Key Responsibilities:

• Provide first-level technical support to employees.
• Troubleshoot basic hardware, software, and system issues.
• Support user access, password resets, and account-related requests.
• Assist with laptops, printers, and other IT equipment.
• Log and follow up on IT support tickets.
• Escalate complex technical issues to the concerned IT team.
• Support new joiners with basic IT setup and access requirements.

Requirements:

• Bachelor’s degree or Diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
• Fresh graduate and eligible for Tamheer.
• Basic knowledge of Windows, Microsoft Office, hardware, and troubleshooting.
• Good communication and customer service skills.
• Willingness to learn and work in a fast-paced environment.