In Room Dining Coordinator

Four Seasons Hotels & Resorts, Saudi Arabia; Saudi Arabia; On-site; SAR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary in a tax-free env.

Housing and transportation

30 days of vacation + holidays

Complimentary meals and uniform care

Medical and life insurance

Employee Assistance Program and free s

Worldwide complimentary room nights

Growth and development opportunities

Job summary

Four Seasons Resort and Residences AMAALA is seeking an enthusiastic and highly organized In Room Dining Coordinator to join our Food & Beverage team. The IRD Coordinator serves as the primary point of contact for all In-Room Dining orders and guest requests, ensuring exceptional service standards, efficient communication between departments, and a seamless dining experience for our guests.

The role requires a Diploma or degree in Hospitality Management, 1 year of luxury hotel experience,

Qualifications

• Diploma or degree in Hospitality Management, Hotel Administration, or a related field preferred.
• Minimum 1 year of experience in Food & Beverage, In-Room Dining, Restaurant Operations, or Guest Services within a luxury hotel environment preferred.
• Strong communication, telephone etiquette, and customer service skills.
• Proficiency in Microsoft Office applications and hotel POS systems.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Strong command of spoken and written English; additional language skills are an advantage.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.

Responsibilities

• Answer and process all In-Room Dining calls promptly, professionally, and courteously.
• Accurately enter guest orders into the resort’s point-of-sale system and communicate special requests to the culinary and service teams.
• Coordinate the timely delivery of food and beverages to guest rooms while ensuring adherence to service standards.
• Maintain comprehensive knowledge of menu offerings, promotions, ingredients, and preparation methods.
• Assist guests with menu recommendations and accommodate dietary requirements, allergies, and special requests.
• Monitor order status and follow up with guests to ensure satisfaction and resolve any concerns.
• Communicate effectively with Kitchen, Stewarding, Housekeeping, Front Office, and other departments to ensure smooth operations.
• Maintain accurate records of orders, billing, and guest preferences.
• Support departmental administrative tasks, including reporting, inventory coordination, and menu updates as required.
• Uphold Four Seasons service standards, health and safety regulations, and resort policies at all times.

Skills

Customer service

Communication

English proficiency

Organizational skills

Multitasking

Education

Diploma or degree in Hospitality Management

Tools

Microsoft Office

Hotel POS systems

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

AMAALA is situated along Saudi Arabia's northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About The Role

Four Seasons Resort and Residences AMAALA is seeking an enthusiastic and highly organized In Room Dining Coordinator to join our Food & Beverage team. The IRD Coordinator serves as the primary point of contact for all In-Room Dining orders and guest requests, ensuring exceptional service standards, efficient communication between departments, and a seamless dining experience for our guests.

What You Will Do

• Answer and process all In-Room Dining calls promptly, professionally, and courteously.
• Accurately enter guest orders into the resort’s point-of-sale system and communicate special requests to the culinary and service teams.
• Coordinate the timely delivery of food and beverages to guest rooms while ensuring adherence to service standards.
• Maintain comprehensive knowledge of menu offerings, promotions, ingredients, and preparation methods.
• Assist guests with menu recommendations and accommodate dietary requirements, allergies, and special requests.
• Monitor order status and follow up with guests to ensure satisfaction and resolve any concerns.
• Communicate effectively with Kitchen, Stewarding, Housekeeping, Front Office, and other departments to ensure smooth operations.
• Maintain accurate records of orders, billing, and guest preferences.
• Support departmental administrative tasks, including reporting, inventory coordination, and menu updates as required.
• Uphold Four Seasons service standards, health and safety regulations, and resort policies at all times.

What You Bring

• Diploma or degree in Hospitality Management, Hotel Administration, or a related field preferred.
• Minimum 1 year of experience in Food & Beverage, In-Room Dining, Restaurant Operations, or Guest Services within a luxury hotel environment preferred.
• Strong communication, telephone etiquette, and customer service skills.
• Proficiency in Microsoft Office applications and hotel POS systems.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Strong command of spoken and written English; additional language skills are an advantage.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.

Schedule & Hours

• Full-Time Position
• Flexible schedule including mornings, afternoons, evenings, weekends, and public holidays.
• Ability to work rotating shifts based on business requirements.