Implementation & Support Engineer

Confidential Company; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Confidential Company in Riyadh is seeking an experienced Implementation & Support Engineer to join our growing team. You will implement RFID, Barcode, and Enterprise Software solutions at customer sites, and conduct product demonstrations for prospective and existing clients.

The role involves gathering and analyzing customer requirements, configuring and deploying hardware/software, and providing training and post-implementation support to ensure high satisfaction.

Qualifications

• Strong technical expertise in RFID and Barcode technologies.
• Experience with software implementation.
• Experience with databases and customer support.

Responsibilities

• Implement RFID, Barcode, and Enterprise Software solutions at customer sites.
• Conduct product demonstrations and technical presentations for prospective and existing clients.
• Gather and analyze customer functional and technical requirements.
• Prepare technical documentation, implementation plans, and user manuals.
• Configure, deploy, and support RFID hardware, barcode devices, and related software applications.
• Perform software installation, testing, user training, and post-implementation support.
• Troubleshoot application, database, and hardware-related issues.
• Work closely with the sales, development, and project teams to ensure successful project delivery.
• Provide technical support and ensure high levels of customer satisfaction.

Skills

Customer support

Technical documentation

Requirements gathering

Tools

RFID hardware

Barcode devices

Enterprise software

Job description

We are looking for an experienced Implementation & Support Engineer to join our growing team. The ideal candidate should possess strong technical expertise in RFID and Barcode technologies, software implementation, databases, and customer support.

Key Responsibilities:

• Implement RFID, Barcode, and Enterprise Software solutions at customer sites.
• Conduct product demonstrations and technical presentations for prospective and existing clients.
• Gather and analyze customer functional and technical requirements.
• Prepare technical documentation, implementation plans, and user manuals.
• Configure, deploy, and support RFID hardware, barcode devices, and related software applications.
• Perform software installation, testing, user training, and post-implementation support.
• Troubleshoot application, database, and hardware-related issues.
• Work closely with the sales, development, and project teams to ensure successful project delivery.
• Provide technical support and ensure high levels of customer satisfaction.