IT Support Engineer

Confidential Company; Riyadh, Dammam, Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

Confidential Company in Riyadh is seeking an experienced Implementation Support Engineer to drive RFID and barcode solution deployments, with ERP and inventory system experience and strong SQL/Oracle database skills.

You will implement software and hardware at customer sites, demonstrate products, gather requirements, prepare technical documentation, and provide post-implementation support to ensure high customer satisfaction.

Qualifications

• Saudi driving license required.
• Ability to demonstrate hardware and software products to clients.
• Understanding of clients' functional requirements.
• Preparation of technical and functional documentation.
• Implementation of software and hardware solutions at customer sites.
• Previous experience with ERP and Inventory Management software.
• Ability to quickly understand hardware products and related software.
• Good communication and interpersonal skills.

Responsibilities

• Implement RFID, barcode, and Enterprise Software solutions at customer sites.
• Conduct product demonstrations and technical presentations for prospective and existing clients.
• Gather and analyze customer functional and technical requirements.
• Prepare technical documentation, implementation plans, and user manuals.
• Configure, deploy, and support RFID hardware, barcode devices, and related software applications.
• Perform software installation, testing, user training, and post-implementation support.
• Troubleshoot application, database, and hardware-related issues.
• Work closely with sales, development, and project teams to ensure successful project delivery.
• Provide technical support and ensure high levels of customer satisfaction.

Skills

RFID

Barcode

ERP Software

SQL

Oracle

Databases

Customer Support

Communication

Job description

We are looking for an experienced strong Implementation Support Engineer strong to join our growing team The ideal candidate should possess strong technical expertise in RFID and Barcode technologies software implementation databases and customer support

Key Responsibilities

• Implement RFID Barcode and Enterprise Software solutions at customer sites
• Conduct product demonstrations and technical presentations for prospective and existing clients
• Gather and analyze customer functional and technical requirements
• Prepare technical documentation implementation plans and user manuals
• Configure deploy and support RFID hardware barcode devices and related software applications
• Perform software installation testing user training and post-implementation support
• Troubleshoot application database and hardware-related issues
• Work closely with the sales development and project teams to ensure successful project delivery
• Provide technical support and ensure high levels of customer satisfaction

1. (1) Holding Saudi driving license.
2. (2) Ability to demonstrate Company Hardware and Software Products with Clients.
3. (3) Understanding functional requirements of the clients.
4. (4) Preparation of technical and functional documentation.
5. (3) Implementation of Software and Hardware Solutions at Customer Sites.
6. (4) Previous experience in ERP System and Inventory Management System software.
7. (5) Ability to quickly understand hardware products and related software.
8. (6) Databases Experience with Relational Database Systems i.e. MS SQL,Oracle etc
9. (6) Good communication and interpersonal skills
10. (7) Knowledge and Experience in Barcode Solution and RFID Solution.