Application Support Resident Engineer

Saudi Azm; Jeddah; On-site; SAR 120,000 - 160,000; Full time

Job summary

Saudi Azm is seeking an Application Support professional in Jeddah with 5+ years of experience. You will troubleshoot business-critical applications, diagnose issues through log analysis, and communicate findings clearly to stakeholders.

The role requires hands-on experience with Windows Server administration, IIS configuration, and RDBMS (MS SQL/Oracle; PostgreSQL preferred), plus API troubleshooting and basic PowerShell scripting.

Qualifications

• Bachelor's degree in CS preferred.
• 5+ years in application support.
• Strong troubleshooting and analytical skills.
• Ability to analyze logs and identify root causes.
• Ability to handle critical issues under pressure.
• Excellent communication and customer-handling skills.
• Ability to work independently.

Responsibilities

• Troubleshoot business-critical applications and diagnose issues via log analysis.
• Investigate incidents, identify root causes, and implement fixes.
• Communicate status and findings clearly to stakeholders.
• Collaborate with cross-functional teams to resolve problems quickly.

Skills

Analytical thinking

Troubleshooting

Log analysis

Stakeholder comms

Independent work

Under pressure

Education

Bachelor's in CS

Tools

Windows Server

IIS

MS SQL

Oracle

PostgreSQL

Postman

PowerShell

Job description

We're seeking an Application Support professional with 5+ years of experience troubleshooting business-critical applications. The ideal candidate has a strong analytical mindset, can diagnose issues through log analysis, and stays calm under pressure while communicating clearly with stakeholders.

Technically, this role requires hands-on experience with Windows Server administration, IIS configuration, RDBMS (MS SQL/Oracle, PostgreSQL preferred), API troubleshooting (Postman or similar), and basic PowerShell scripting.

Required Qualifications

• A bachelor’s degree in computer science or a related discipline is preferred

• 5+ years of experience in application support

• Strong troubleshooting and analytical skills

• Ability to analyze logs and identify root causes

• Ability to handle critical issues under pressure

• Excellent communication and customer-handling skills

• Ability to work independently

Technical Skills

• Microsoft Windows Server administration

• IIS configuration and troubleshooting

• Experience analyzing IIS and application logs

• RDBMS knowledge (MS SQL / Oracle; PostgreSQL preferred)

• API troubleshooting and testing

• Experience with Postman or similar tools

• Basic PowerShell scripting