HR Operations Supervisor

Sgr Sa; Riyadh; On-site; SAR 216,000 - 336,000; Full time

Job summary

Saudi Gold Refinery (SGR) in Riyadh is seeking an HR Operations Supervisor to oversee payroll, government compliance, and employee lifecycle transactions for our refining and corporate workforce. The role requires meticulous management of Saudi government portals and adherence to Saudi Labor Law.

With data integrity across HR systems and standardized onboarding/offboarding processes, you will report to the HR Operations Manager and supervise HR coordinators while supporting audits and efficiency

Qualifications

• Bachelor's degree in HR, business, or related field.
• Six years of HR operations experience, with at least two in supervision.
• Expertise with Saudi government platforms: Qiwa, Mudad, Muqeem, GOSI.
• Knowledge of Saudi Labor Law and Wage Protection System.
• Experience handling payroll inputs for shift-based industrial workforces.
• Strong Excel skills and familiarity with major HRIS.
• Fluency in English and Arabic for authorities and staff.

Responsibilities

• Validate monthly attendance, overtime, and shift differential for payroll.
• Manage interactions with Qiwa, Muqeem, Mudad, and GOSI for compliance.
• Oversee onboarding, offboarding, visas, and related employee lifecycle tasks.
• Maintain accurate HR master data in the HRIS for reporting and audits.
• Supervise HR coordinators, assign tasks, and train on regulatory updates.
• Provide documentation of HR transactions and compliance for audits.
• Identify and standardize HR processes to reduce processing time.
• Coordinate with Finance and HSE to align payroll inputs with cost centers.

Skills

HR operations

Supervisory experience

Excel proficiency

Bilingual English-Arabic

Data confidentiality

Regulatory compliance

Education

Bachelor's degree in HR / Business

Tools

Qiwa system

Muqeem system

Mudad system

GOSI

HRIS platforms

Job description

HR Operations Supervisor - Riyadh, Saudi Arabia

Saudi Gold Refinery (SGR) is a Saudi mining and precious-metals company specialized in the refining of gold and precious metals, bullion production, and value-added precious-metal services. Operating within the Kingdom's mining value chain, SGR is aligned to the Vision 2030 mining pillar and to the regulatory framework set by the Ministry of Industry and Mineral Resources (MIM) and applicable Saudi and international standards. We produce responsibly sourced, traceable, and certified bullion, operate to LBMA Good Delivery and ISO-aligned quality standards, and invest in the people, processes, and controls behind every bar we produce.

Role Overview

Saudi Gold Refinery (SGR) is seeking a HR Operations Supervisor in Riyadh, Saudi Arabia to oversee the execution of payroll, government compliance, and employee lifecycle transactions. This role ensures accurate processing of compensation and benefits for our refining and corporate workforce in strict adherence to Saudi Labor Law. The position requires meticulous management of government portals including Qiwa, Mudad, and GOSI to maintain regulatory standing.

The HR Operations Supervisor will report directly to the HR Operations Manager and will play a key role in maintaining data integrity across all HR systems. This position drives operational efficiency by standardizing processes for onboarding, offboarding, and visa management while ensuring zero compliance gaps.

Key Responsibilities

The following responsibilities define the core operational mandates for this position.

Payroll Validation

The role validates monthly attendance, overtime, and shift differential data to ensure accurate payroll processing for all employee categories.

Government Compliance

This position manages all interactions with MHRSD platforms including Qiwa, Muqeem, and Mudad to ensure timely visa and wage protection compliance.

Employee Lifecycle

The supervisor oversees end-to-end onboarding and offboarding processes including medical checks, Iqama issuance, and final settlement calculations.

Data Integrity

The role maintains accurate employee master data in the HRIS to support reliable reporting and audit readiness.

Team Supervision

This position supervises HR coordinators by assigning tasks, monitoring performance, and providing training on regulatory updates.

Audit Support

The supervisor provides documented evidence of HR transactions and compliance measures during internal and external audits.

Process Optimization

The role identifies inefficiencies in current HR workflows and implements standardized procedures to reduce processing time.

Stakeholder Coordination

This position collaborates with Finance and HSE departments to align payroll inputs with cost centers and safety certification requirements.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Six years of HR operations experience with two years in a supervisory role.
• Expertise in Saudi government platforms including Qiwa, Mudad, Muqeem, and GOSI.
• Comprehensive knowledge of Saudi Labor Law and Wage Protection System requirements.
• Experience managing payroll inputs for shift-based industrial workforces.
• Advanced proficiency in Excel and experience with major HRIS platforms.
• Fluency in English and Arabic for effective communication with authorities and staff.
• Proven ability to maintain confidentiality and handle sensitive employee data securely.

Preferred / Nice-to-have

• Experience in the mining, refining, or manufacturing sectors in Saudi Arabia.
• Familiarity with Jisr system.
• Certification such as SHRM-CP or CIPD Level 5.
• Track record of successful audit management in HR operations.

Success Metrics

• Zero violations in Wage Protection System submissions over twelve months.
• Payroll error rate maintained below 1% per cycle.
• 100% timely renewal of visas and work permits for expatriate staff.
• Improvement or maintenance of Green/Platinum Nitaqat status.
• Reduction in average onboarding processing time by 20%.
• Completion of digital archiving for all active employee files.
• Positive feedback from internal audits regarding data accuracy and completeness.

Equal Opportunity Statement:

Saudi Gold Refinery welcomes applications from all qualified candidates. Hiring decisions are made based on role requirements, skills, experience, and alignment with Saudization and Vision 2030 priorities.