Healthcare IT Support Engineer

Fakeeh Care Group

Jeddah

On-site

SAR 60,000 - 90,000

Full time

3 days ago

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Job summary

Fakeeh Care Group in Jeddah seeks an IT Specialist to provide technical assistance and support to end-users across healthcare entities. You will troubleshoot hardware, software, and networking issues and help maintain day-to-day IT operations.

Requirements include a Bachelor's in IT/CS, 0–2 years for IT Specialist (3+ for Senior), strong English skills with Arabic preferred, and certifications such as CompTIA A+, ITIL, or Microsoft Modern Desktop.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience: IT Specialist 0–2 years in IT support or application support in a healthcare setting; Senior IT Specialist 3+ years.
Excellent command of English; Arabic preferred.
Preferred certifications: CompTIA A+, HDI-SCA, CHAMP, CITAM, Microsoft Modern Desktop, PMP, ITIL.

Responsibilities

Provide first- and second-level technical support for hardware, software, and network issues.
Respond to service requests via phone, email, ticketing system, or in-person.
Troubleshoot and support desktops, laptops, mobile devices, printers, and peripherals.
Install, configure, and maintain software, hardware, and system updates.
Assist in IT asset tracking, inventory management, and equipment setup.
Document issues and solutions in the service desk knowledge base.
Escalate complex issues to senior IT staff or specialized teams as needed.
Assist with onboarding and offboarding tasks, including hardware deployment and account setup.
Monitor performance and availability of systems and networks; plan upgrades.
Integrate new applications into existing systems; oversee system administrators.