Healthcare IT Solutions Specialist

Roche; Riyadh; On-site; SAR 120,000 - 210,000; Full time

Job summary

Roche is seeking a Product IT Specialist to deliver IT support for Roche Digital solutions at customer sites, implement and optimize solutions, and ensure compliance with Roche standards. The role emphasizes cross-functional collaboration, technical problem solving, and proactive customer engagement.

You will work with HL7/ASTM protocols, SQL databases, and Roche Navify IT solutions, supporting sales and service teams while maintaining security and performance across systems.

Qualifications

• BSc degree in IT, Computer Science, Automation, or Networking (preferred).
• 2-3 years of Healthcare IT experience (Laboratory Hospital IT).
• Practical experience with HL7/ASTM protocols, networks and databases (SQL).
• Knowledge of GDPR and firewall solutions (Fortigate).
• Familiarity with Roche IT solutions (Navify Solutions).

Responsibilities

• Install, design, maintain, optimize and troubleshoot Roche Digital solutions at customer sites.
• Provide consultation on connectivity, regulatory compliance and security for Roche Digital solutions.
• Assist Sales with digital-related products during visits and presales activities; conduct technical presentations.
• Translate product features into customer-oriented benefits communications.
• Train customers on proper use and troubleshooting of Roche Digital solutions.

Education

BSc in IT / Computer Science / Automation / Networking

Tools

HL7/ASTM protocols

SQL databases

Fortigate firewall

Job description

Roche is seeking a Product IT Specialist to deliver IT support for Roche Digital solutions at customer sites, implement and optimize solutions, and ensure compliance with Roche standards. The role emphasizes cross-functional collaboration, technical problem solving, and proactive customer engagement.

You will work with HL7/ASTM protocols, SQL databases, and Roche Navify IT solutions, supporting sales and service teams while maintaining security and performance across systems.