Head waitress SARK

PHRS Recruitment; Jeddah; On-site; SAR 50,000 - 90,000; Full time

Job summary

PHRS Recruitment is seeking a Head Waiter/Waitress to supervise the service team during banquet events and catering operations in Jeddah. You will lead from the front, ensure flawless service, supervise uniforms, and conduct site inductions for agency staff, coordinating with Event Managers and HODs to maintain high guest satisfaction.

The role requires 4–6 years in F&B service, junior supervisory experience, and fluency in English (Arabic a plus).

Qualifications

• High school diploma or equivalent.
• Diploma or certificate in Hospitality, Food & Beverage industry, or related field preferred.
• Certificate of accomplishment training in food safety, hygiene, civil defense, etc. is an advantage.
• English fluency required; Arabic or other language is an advantage.

Responsibilities

• Ensure table settings, buffet stations, bars, and service points meet event requirements per Banquet Event Orders (BEOs).
• Inspect venue cleanliness, set up before guest arrival.
• Ensure smooth and timely food & beverage service, maintaining high guest satisfaction.
• Attend to VIP guests with discreet and professional handling of special requests.
• Respond promptly to guest feedback and report issues to the Banquet Management Team.
• Monitor staff grooming, hygiene, and uniform compliance.
• Apply site inductions for agency staff, complete timesheets and handover documentation to Banquet Managers.
• Assist Event Managers in training and guidance of new team members.
• Ensure correct handling of equipment, glassware, and banquet furniture.
• Proper storage and return of equipment, service ware, and linen.
• Supervise and coordinate event staff during banquets and catering events.
• Complete closing duties: clearing, cleanliness, napkin counting, uniforms return, polishing for next event.
• Maintain inventory of banquet supplies and equipment.

Skills

Leadership

Communication

Cultural Awareness

Organizational Skills

Attention to Detail

Food Safety Knowledge

Problem-Solving

Multitasking

VIP Guest Handling

Education

High School Diploma

Hospitality Certificate

Food Safety Certification

Job description

Job Summary

The Head Waiter/Waitress oversees the service team during banquet events and catering operations. Ensures smooth execution of service, maintains high standards of guest satisfaction. Leads and supervises uniforms receiving, distribution and collection after the events. Responsible for site inductions for agencies staff members, assists Event Supervisors with all necessary event paperwork. Able to build strong rapport between Event Managers Team and other HODs (Head of Departments).

Key Responsibilities

• Ensure table settings, buffet stations, bars, and service points are correctly arranged and meet event requirements according to Banquet Event Orders (BEOs).

• Inspect venue cleanliness, set up before guest arrival.

• Ensure smooth and timely food & beverage service, maintaining high guest satisfaction.

• Personally attend to VIP guests, ensuring discreet and professional handling of special requests.

• Respond promptly to guest feedback and report any issues to the Banquet Management Team.

• Monitor staff grooming, hygiene, and uniform compliance.

• Apply site inductions for staff members from agencies, complete time sheets and handover supportive documentation to Banquet Managers in-charge.

• Assist Event Managers in training and guidance of new team members in banquet and catering service techniques.

• Ensure correct handling of equipment, glassware, and banquet furniture.

• Ensure proper storage and return of equipment, service ware, and linen.

• Supervise and coordinate event staff during banquets and catering events.

• Ensure closing duties are completed: clearing, maintaining cleanliness, napkin counting, uniforms return and polishing of equipment for preparation of next event.

• Maintain inventory of banquet supplies and equipment.

Qualifications

• High school diploma or equivalent required.

• Diploma or certificate in Hospitality, Food & Beverage industry, or related field preferred.

• Certificate of accomplishment training in food safety, hygiene, civil defense, etc. is an advantage.

• English fluency required, Arabic or other language is an advantage.

Experience

• Minimum 4 to 6 years of experience in food & beverage service within hotels, banquets, or catering operations.

• At least 1 year in a junior supervisory role (team leader, captain, or head waiter/waitress) managing service staff during large-scale events.

• Experience in both indoor banquet functions (ballrooms, weddings, conferences) and outside catering setups.

• Previous experience handling VIP and VVIP guests, with knowledge of protocol and etiquette.

• Experience with different service styles (buffet, plated service, silver service, butler service).

Preferred Skills

• Leadership and motivational skills
• Communication and interpersonal abilities
• Cultural awareness and etiquette sensitivity
• Organizational and time management skills
• Attention to detail
• Food safety knowledge and high hygiene standards
• Problem-solving orientation
• Multitasking capabilities
• Adaptability to work at odd hours
• Ability to work efficiently under pressure
• Ability to cope with the physical demands of the job, including but not limited to:
  • Standing
  • Walking
  • Driving around a region
  • Manually being involved in operations