Waiter

NOVOTEL; Jeddah; On-site; SAR 89,000 - 134,000; Full time

Job summary

NOVOTEL in Jeddah seeks a friendly waiter/server to join our bustling dining team. You will greet guests, take orders, and deliver meals with precision. This role requires strong English, good health, and the ability to multitask during peak periods, while upholding impeccable service standards and a polished appearance.

Arabic is a plus in our Jeddah location. Training will be provided; flexible availability including evenings and weekends is required.

Qualifications

• Proven experience in waiter/server role.
• Exceptional customer service skills.
• Strong organizational abilities.
• Excellent English; Arabic desirable for Jeddah.
• Ability to work with diverse teams.
• Physical stamina to stand and move for long periods.
• Flexible to work evenings, weekends, and holidays.
• Proficiency with POS systems; willingness to learn.
• Attention to detail in order-taking, billing and service.
• Calm, professional and solution-focused under pressure.
• Reliability and strong work ethic.
• Food safety certification or willingness to obtain.
• Understanding of dining etiquette and cultural sensitivity for Jeddah market.

Responsibilities

• Greet guests with warmth, seat them promptly, and provide menus with detailed recommendations.
• Take accurate food and beverage orders, noting special requests clearly.
• Deliver orders efficiently, attending to table needs and offering assistance.
• Demonstrate menu knowledge, including ingredients and wine pairings.
• Clear tables promptly and reset to service standards.
• Process payments accurately using POS, handling cash and cards.
• Collaborate with kitchen, bar and housekeeping teams for smooth service.
• Anticipate guest needs and address concerns with empathy.
• Maintain impeccable grooming and presentation standards.
• Adapt to changing priorities during busy periods; multitask effectively.
• Support team members during peak service times with flexibility.

Skills

Customer service

English fluency

Organization

POS systems

Teamwork

Stamina

Arabic desirable

Tools

POS system

Job description

Job Description

• Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations.
• Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams.
• Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance.
• Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience.
• Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times.
• Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail.
• Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery.
• Anticipate guest needs before they are expressed, addressing concerns with empathy and finding creative solutions to any issues that arise.
• Maintain impeccable personal grooming and presentation standards, representing our establishment with professionalism and pride.
• Adapt quickly to changing priorities and busy periods, multitasking effectively while maintaining service quality and composure.
• Support team members during peak service times, demonstrating flexibility and a genuine commitment to collective success.

Qualifications

• Proven experience in a waiter, server, or similar food service role in a professional dining environment.
• Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions.
• Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting.
• Excellent communication skills in English. Arabic language proficiency is highly desirable for our Jeddah location.
• Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture.
• Physical stamina and capability to stand for extended periods, move quickly and carry items safely throughout your shift.
• Flexibility to work varied schedules, including evenings, weekends and holidays, as required by business needs.
• Proficiency with point-of-sale systems and basic computer literacy, willingness to learn new technologies quickly.
• Strong attention to detail with a commitment to accuracy in order-taking, billing and service execution.
• Ability to remain calm, professional and solution-focused when handling challenging situations or demanding guests.
• Demonstrated reliability, punctuality and a strong work ethic with a positive can-do attitude.
• Food safety certification or willingness to obtain certification (preferred).
• Understanding of dining etiquette, service protocols and cultural sensitivity, particularly relevant to our Jeddah market.