Head Waiter

KRAIV; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

KRAIV is seeking a Head Waiter to oversee the dining floor and lead the waitstaff in its Jeddah location. This full-time, on-site role focuses on delivering prompt, courteous, and accurate service while coordinating seating, reservations, and guest inquiries.

The Head Waiter works closely with kitchen and bar teams to ensure smooth service and maintains health and hygiene standards. Responsibilities include supervising service delivery, training staff on standards, managing guest satisfaction,

Qualifications

• Excellent customer service and guest relation skills.
• Strong knowledge of food & beverage operations and service flow.
• Clear, courteous communication with guests and team members.
• Experience supervising waitstaff and coordinating service timing.
• Ability to train and coach staff on service standards.
• Proficiency in English; Arabic is a plus.
• Professionalism, reliability and teamwork in a fast-paced environment.

Responsibilities

• Greet and seat guests, manage reservations and seating arrangements.
• Lead dining floor operations and supervise waitstaff to ensure timely service.
• Coordinate with kitchen and bar for smooth order flow and service timing.
• Monitor guest satisfaction and address issues professionally.
• Maintain table settings, cleanliness, and compliance with hygiene guidelines.
• Assist with menu explanations and recommendations to guests.

Skills

Customer Service

F&B Operations

Communication

Team Supervision

Scheduling & Training

English Proficiency

Arabic Advantage

Hospitality

Job description

Company Description

KRAIV is a hospitality-focused organization committed to delivering high-quality dining experiences through attentive service and carefully curated food and beverage offerings. The company emphasizes a welcoming atmosphere, efficient operations, and consistent service standards to ensure guests feel valued at every visit. Team members are encouraged to take initiative, collaborate closely, and contribute to a culture of professionalism and respect. Joining KRAIV offers the opportunity to grow within a dynamic, guest-centric environment that values reliability, integrity, and strong work ethics.

Role Description

The Head Waiter at KRAIV is a full-time, on-site role based in Jeddah. This position oversees the dining floor, coordinates the waitstaff team, and ensures that guests receive prompt, courteous, and accurate service throughout their visit. Daily responsibilities include greeting and seating guests, managing table assignments and reservations, supervising order taking and food delivery, and resolving any service issues in a professional manner. The Head Waiter collaborates closely with the kitchen and bar to ensure smooth communication, checks table settings and cleanliness, and supports training and coaching of team members on service standards. The role also involves monitoring guest satisfaction, assisting with menu explanations and recommendations, and helping maintain compliance with health, safety, and hygiene guidelines.

Qualifications

• Strong customer service skills, with the ability to handle guest inquiries, feedback, and complaints respectfully and efficiently.
• Experience in food & beverage and food service operations, including table service, menu knowledge, and coordination with kitchen staff.
• Effective communication skills to interact clearly with guests, team members, and management.
• Basic understanding of cooking processes and kitchen workflows to coordinate service timing and menu details.
• Previous experience in a supervisory or lead waiter role in a restaurant, hotel, or similar hospitality setting.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
• Strong organizational and time-management skills, with attention to detail in service presentation and cleanliness.
• Knowledge of food safety and hygiene standards; formal training or certification is an advantage.
• Proficiency in English; Arabic language skills are an asset.
• High level of professionalism, reliability, and a collaborative approach to working within diverse teams.