Head of Retail Operations — 130+ Branches

Confidential; Dammam; Presencial; SAR 300.000 - 460.000; Jornada completa

Descripción de la vacante

Confidential is seeking an experienced Operations Manager to supervise a 130+ branch network in the retail and food sector, focusing on growth in sales and profitability, improving efficiency, and standardizing performance metrics across all branches. The role requires a Bachelor’s degree and 10+ years in retail operations, with strong leadership and ERP/POS proficiency.

Proficiency in Arabic is preferred. The position will involve coordinating with multiple departments and driving customer

Formación

• 10+ years in retail, with at least 5 years in a leadership role.
• Direct experience managing supermarket chains or hypermarkets with 100+ branches.
• Strong track record in sales growth, profitability, inventory control and cost management.
• Proficiency in ERP and POS systems, data analysis and reporting.

Responsabilidades

• Supervise the operation of all branches and ensure the application of unified operational policies and standards.
• Lead area and branch managers, evaluate performance, and develop leadership competencies.
• Develop operational plans and monitor performance indicators and manage deviations.
• Improve sales and profit margins while reducing operational expenses.
• Manage inventory and supply chains, minimizing waste and loss, and reducing shrinkage and discrepancies.
• Ensure the quality of fresh products and compliance with food safety and storage regulations.
• Enhance employee productivity and improve customer service and shopping experience.
• Utilize ERP and POS systems and analytical reports to support operational decisions.
• Oversee the opening of new branches according to company standards.
• Coordinate with finance, human resources, marketing, and procurement departments.

Conocimientos

Leadership

Data analysis

Inventory management

Strategic planning

Team management

Educación

Bachelor's degree in Business Administration / Operations Management / Supply Chain

Herramientas

ERP systems

POS systems

Descripción del empleo

Confidential is seeking an experienced Operations Manager to supervise a 130+ branch network in the retail and food sector, focusing on growth in sales and profitability, improving efficiency, and standardizing performance metrics across all branches. The role requires a Bachelor’s degree and 10+ years in retail operations, with strong leadership and ERP/POS proficiency.

Proficiency in Arabic is preferred. The position will involve coordinating with multiple departments and driving customer