Head of Operations

Confidential Careers; Saudi Arabia; On-site; SAR 300,000 - 600,000; Full time

Job summary

Confidential Careers is seeking a Head of Operations to lead our operations team across multiple sites. The role focuses on driving daily performance, implementing strategic initiatives, and ensuring consistent standards across locations to support growth and customer satisfaction.

The ideal candidate will bring 10+ years in retail or multi-site operations, strong leadership, and fluency in Arabic and English. A proven track record in KPI management and business improvement is essential.

Qualifications

• 10+ years in retail or multi-site operations.
• 3–5 years leading regional or operational teams.
• Strong leadership, analytical and decision-making skills.
• Experience managing KPIs, performance and improvement initiatives.
• Excellent communication and stakeholder management skills.
• Strong business and commercial acumen.
• Proficiency in Arabic and English.

Responsibilities

• Lead and oversee day-to-day operations to achieve excellence.
• Develop and implement operational strategies aligned with business goals.
• Drive performance, productivity and continuous improvement.
• Monitor KPIs and implement action plans to hit targets.
• Lead, coach and develop regional management teams.
• Ensure consistent execution of standards across locations.
• Collaborate with cross-functional teams to support growth and customer satisfaction.
• Manage budgets, resources and performance reporting.

Skills

Leadership

Analytical skills

Decision making

KPIs

Communication

Stakeholder management

Business acumen

Arabic & English

Education

Bachelor's degree in Business Administration

Job description

We are actively looking for a Head of Operations to join our Operations team,

Core Responsibilities:

• Lead and oversee day-to-day business operations to ensure operational excellence.
• Develop and implement operational strategies aligned with business objectives.
• Drive operational performance, productivity, and continuous improvement initiatives.
• Monitor KPIs and implement action plans to achieve business targets.
• Lead, coach, and develop regional management teams.
• Ensure consistent execution of operational standards across all locations.
• Collaborate with cross-functional teams to support business growth and customer satisfaction.
• Manage operational budgets, resources, and performance reporting.

Essential Qualifications & Skills:

• Bachelor's degree in Business Administration or a related field.
• 10+ years of experience in retail or multi-site operations.
• Minimum 3–5 years of leadership experience managing regional or operational teams.
• Strong leadership, analytical, and decision‑making skills.
• Experience managing KPIs, operational performance, and business improvement initiatives.
• Excellent communication and stakeholder management skills.
• Strong business and commercial acumen.
• Proficiency in Arabic and English.