Head of Operational Readiness & Guest Experience

Qiddiya Investment Company 1; Riyadh; On-site; SAR 480,000 - 720,000; Full time

Job summary

Qiddiya Investment Company is seeking a Senior Manager - Operational Readiness to lead all aspects of operational preparedness for entertainment and cultural projects. You will drive strategic planning, risk mitigation, and collaboration to ensure flawless launches and sustained operations.

The role requires a Bachelor’s degree with 7+ years in operations, including 3+ years in a senior leadership capacity, preferably in large-scale entertainment or infrastructure.

Qualifications

• Bachelor’s degree required in business/ops/hospitality or related field
• Master’s degree preferred for senior leadership
• Minimum 7 years in operational management or readiness
• At least 3 years in a senior leadership role, preferably in entertainment or large-scale infrastructure

Responsibilities

• Develop, implement, and continuously improve comprehensive operational readiness plans aligned with the organization’s objectives.
• Collaborate with project teams, operations, engineering, and stakeholders to integrate readiness into project execution.
• Lead readiness assessments to identify risks, gaps, and opportunities; develop mitigation strategies for launches and ongoing operations.
• Oversee training and development for staff to meet defined performance standards.
• Establish and monitor KPIs related to readiness and report findings to senior leadership.
• Drive continuous improvement by leveraging best practices and industry standards in operational readiness.
• Champion a guest-focused approach to enhance the visitor experience across operations.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Risk management

Education

Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field

Master’s degree preferred

Job description

Qiddiya Investment Company is seeking a Senior Manager - Operational Readiness to lead all aspects of operational preparedness for entertainment and cultural projects. You will drive strategic planning, risk mitigation, and collaboration to ensure flawless launches and sustained operations.

The role requires a Bachelor’s degree with 7+ years in operations, including 3+ years in a senior leadership capacity, preferably in large-scale entertainment or infrastructure.